Skills Framework for Air Transport

SkillsFuture Orange Banner of man with telescope

What Is it?

The Skills Framework (SFw) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Air Transport Industry Transformation Map.

Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Civil Aviation Authority of Singapore (CAAS), together with industry associations, training providers, organisations and unions, the Skills Framework for Air Transport provides useful information on:

  • Sector information;

  • Career pathways;

  • Occupations and job roles;

  • Existing and emerging skills; and

  • Training programmes for skills upgrading and mastery.

Who Is It For?

Individuals who wish to join or progress within the Air Transport sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.

Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.

Training providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.

How Does It Work?

The SFw for Air Transport contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.


(i) Sector Information

This section provides information on the SFw for Air Transport, including information on trends and workforce profiles in the sector.

Click here to download the Guide to Occupation and Skills for the SFw for Air Transport.


(ii) Career Pathways

The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Five (5) tracks, (i) Airport Ground Handling, (ii) Airport Management, (iii) Airline Ground Operations, (iv) Airline Flight Operations, (v) Airline Commercial Management, which encompass 93 job roles.

 

Click here to download the Career Pathways for the Air Transport sector.

 

(iii) Skills Map

The Skills Maps covers a total of 93 job roles, critical work functions, key tasks and skills and competencies aligned to the five tracks.


(a) View the Occupations/Job Roles under the SFw for Air Transport

Click on the tracks listed below to download the Skills Map for each track.

Airport Ground Handling

  • Customer Services Agent [ [PDF/Word]
  • Customer Services Officer [PDF/Word]
  • Supervisor (Passenger Services) [PDF/Word]
  • Executive (Passenger Services) [PDF/Word]
  • Manager (Passenger Services) [PDF/Word]
  • Vice President (Passenger Services) [PDF/Word]
  • Baggage Services Assistant [PDF/Word]
  • Baggage Services Officer [PDF/Word]
  • Supervisor (Baggage Services) [PDF/Word]
  • Executive (Baggage Services) [PDF/Word]
  • Manager (Baggage Services) [PDF/Word]
  • Flight Operations Assistant [PDF/Word]
  • Flight Operations Officer [PDF/Word]
  • Supervisor (Flight Operations) [PDF/Word]
  • Executive (Flight Operations) [PDF/Word]
  • Manager (Flight Operations) [PDF/Word]
  • Load Control Assistant [PDF/Word]
  • Load Control Officer [PDF/Word]
  • Supervisor (Load Control) [PDF/Word]
  • Executive (Load Control) [PDF/Word]
  • Manager (Load Control) [PDF/Word]
  • Maintenance Technician [PDF/Word]
  • Technical Services Officer [PDF/Word]
  • Supervisor (Technical Services) [PDF/Word]
  • Executive (Technical Services) [PDF/Word]
  • Manager (Technical Services) [PDF/Word]
  • Cargo Assistant [PDF/Word]
  • Cargo Officer [PDF/Word]
  • Supervisor (Cargo) [PDF/Word]
  • Executive (Cargo) [PDF/Word]
  • Manager (Cargo) [PDF/Word]
  • Ramp Operator [PDF/Word]
  • Ramp Officer [PDF/Word]
  • Technical Ramp Officer [PDF/Word]
  • Supervisor (Ramp/Technical Ramp) [PDF/Word]
  • Executive (Ramp/Technical Ramp) [PDF/Word]
  • Manager (Ramp/Technical Ramp) [PDF/Word]
  • Catering Assistant [PDF/Word]
  • Catering Officer [PDF/Word]
  • Supervisor (Production/Catering-Cabin) [PDF/Word]
  • Executive (Production/Catering-Cabin) [PDF/Word]
  • Manager (Production/Catering-Cabin) [PDF/Word]
  • Vice President (Airport Ground Handling) [PDF/Word]

Airport Management

  • Duty Terminal Manager [PDF/Word]
  • Terminal Manager [PDF/Word]
  • Airport Operations Centre Manager [PDF/Word]
  • Vice President (Airport Operations) [PDF/Word]
  • Airside Officer [PDF/Word]
  • Airside Duty Manager [PDF/Word]
  • Manager (Airside Operations) [PDF/Word]
  • Vice President (Airside Operations) [PDF/Word]
  • Associate (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Senior Associate (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Assistant Manager (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Manager (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Vice President (Airport Engineering) [PDF/Word]
  • Airport Emergency Officer [PDF/Word]
  • Airport Emergency Officer (Specialist) [PDF/Word]
  • Airport Emergency Assistant Manager [PDF/Word]
  • Airport Emergency Manager [PDF/Word]
  • Vice President (Airport Emergency Services) [PDF/Word]

Airline Ground Operations 

  • Ground Services Officer [PDF/Word]
  • Senior Ground Services Officer [PDF/Word]
  • Supervisor (Ground Services) [PDF/Word]
  • Executive (Ground Services) [PDF/Word]
  • Manager (Ground Services) [PDF/Word]
  • Vice President (Ground Services) [PDF/Word]
  • Officer (Flight Control) [PDF/Word]
  • Senior Officer (Flight Control)/Senior Officer (Crew Scheduling) [PDF/Word]
  • Supervisor (Flight Control)/Supervisor (Crew Scheduling) [PDF/Word]
  • Flight Controller [PDF/Word]
  • Manager (Flight Operations) [PDF/Word]
  • Vice President (Flight Operations) [PDF/Word]

Airline Flight Operations

Airline Commercial Management

  • Customer Services Officer (Call Centres)/Customer Services Officer (Reservations & Ticketing)/Passenger Relations Officer [PDF/Word]
  • Senior Customer Services Officer (Call Centres)/Senior Customer Services Officer (Reservations & Ticketing)/Senior Passenger Relations Officer [PDF/Word]
  • Customer Services Supervisor (Call Centres)/Customer Services Supervisor (Reservations & Ticketing)/Premium Services Supervisor [PDF/Word]
  • Executive (Contact Centre Operations)/Executive (Service Centres)/Executive (Premium Passenger Services) [PDF/Word]
  • Manager (Contact Centre Operations)/Manager (Service Centres)/Manager (Premium Passenger Services) [PDF/Word]
  • Vice President (Customer Services) [PDF/Word]
  • Network Planning Analyst [PDF/Word]
  • Assistant Manager (Network Planning) [PDF/Word]
  • Manager (Network Planning) [PDF/Word]
  • Vice President (Network Planning) [PDF/Word]
     

(iv) Skills and Competencies

The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Generic Skills and Competencies.

 

(a) View the Technical Skills and Competencies for the SFw for Air Transport

Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.

Click here to download the Overview of Technical Skills and Competencies for the SFw for Air Transport.

 

Aircraft Operations

  • Aircraft Cruise Operations [PDF/Word]

  • Aircraft Dispatch [PDF/Word]

  • Aircraft Emergency Management [PDF/Word]

  • Aircraft Landing Operations [PDF/Word]

  • Aircraft Manual Handling [PDF/Word]

  • Aircraft Performance Management [PDF/Word]

  • Aircraft Take-Off Operations [PDF/Word]

  • Flight Deck Communications [PDF/Word

  • Post-Landing Operations [PDF/Word]

  • Pre-Flight Preparation [PDF/Word]

Airline Operations 

  • Airline Crew Scheduling [PDF/Word]

  • Airline Operations Management [PDF/Word]

  • Airline Representation and Station Management [PDF/Word]

  • Flight Disruptions and Irregular Operations Management [PDF/Word]

  • Ground Services Training Delivery [PDF/Word]

  • Service Branding and Coaching [PDF/Word]

  • Service Level Agreement Management [PDF/Word]

Airport Engineering

  • Airfield Civil Infrastructure Maintenance and Design [PDF/Word]

  • Airfield Specialised Systems Maintenance and Design [PDF/Word]

  • Airport Infrastructure and Facilities Maintenance and Design [PDF/Word]

  • Engineering Contract Management [PDF/Word]

  • Engineering Project Management [PDF/Word]

  • Engineering Safety and Security Standards [PDF/Word]

  • Engineering Standards Audit and Assessment [PDF/Word]

Airport Operations

  • Airport Audit and Compliance [PDF/Word]

  • Airport Collaborative Decision Making Model Application [PDF/Word]

  • Airport Operations Management [PDF/Word]

  • Airport Service Quality Management [PDF/Word]

  • Passenger Information Systems Management [PDF/Word]

  • Passenger Movement Management [PDF/Word]

Airside Operations

Business Management

  • Business Development [PDF/Word]

  • Business Negotiation [PDF/Word]

  • Crisis Communication and Media Management [PDF/Word]

  • Financial Planning and Budget Management [PDF/Word]

  • Human Factors Management [PDF/Word]

  • Stakeholder Management [PDF/Word]

  • Standard Operating Procedures Development [PDF/Word]

Cargo Operations

  • Air Cargo Operations Management [PDF/Word]

  • Cargo Load Planning [PDF/Word]

  • Cargo Receipt and Inspection [PDF/Word]

  • Cargo Tracking Systems Administration [PDF/Word]

  • Cargo Transit and Transhipment Management [PDF/Word]

  • Cargo Warehousing Operations [PDF/Word]

  • Import and Export Documentation Administration [PDF/Word]

  • Unit Load Devices Operations [PDF/Word]

Commercial Management

  • Airline Distribution Channel Strategies [PDF/Word]

  • Airline Marketing [PDF/Word]

  • Airline Revenue Management [PDF/Word]

  • Airport and Airline Economics [PDF/Word]

  • Network Planning and Operations [PDF/Word]

  • Route Forecasting and Development [PDF/Word]

  • Scheduling and Slot Coordination [PDF/Word]

Customer and Passenger Services 

  • Baggage Services Management [PDF/Word]

  • Call Centre Management [PDF/Word]

  • Customer and Passenger Handling and Care [PDF/Word]

  • Customer Relationship Management [PDF/Word]

  • Customer Service Delivery [PDF/Word]

  • Flight Check-In Operations [PDF/Word]

  • People and Relationship Management [PDF/Word]

  • Service Challenges [PDF/Word]

  • Service Coaching [PDF/Word]

  • Service Excellence [PDF/Word]

  • Service Information and Results [PDF/Word]

  • Service Leadership [PDF/Word]

  • Service Planning and Implementation [PDF/Word]

Flight Operations

Ground Handling Services and Operations

  • Aircraft Load Planning [PDF/Word]

  • Aircraft Movement Management [PDF/Word]

  • Aircraft Turnaround Coordination [PDF/Word]

  • Aircraft Weight and Balance Calculation [PDF/Word]

  • Baggage Handling Operations [PDF/Word]

  • Baggage Loading and Unloading Administration [PDF/Word]

  • Baggage Lost and Found Operations [PDF/Word]

  • Cargo Loading and Unloading Administration [PDF/Word]

  • Flight Performance Data Calculation [PDF/Word]

  • Ground Handling Services and Operations Management [PDF/Word]

  • Ground Support Equipment Failure Analysis [PDF/Word]

  • Ground Support Equipment Maintenance [PDF/Word]

  • Ground Support Equipment Operations [PDF/Word]

  • Ground Support Equipment Safety Audit Inspections [PDF/Word]

  • Inclement Weather Operations and Planning [PDF/Word]

  • International Air Transport Association Safety Audit for Ground Operations Implementation [PDF/Word]

  • Load Control Documentation [PDF/Word]

In-Flight Catering 

  • Cabin Loading Activities [PDF/Word]

  • Food and Beverage Quality Assurance Framework Development [PDF/Word]

  • Food and Beverage Quality Audit and Assessment [PDF/Word]

  • Food and Beverage Safety, Hygiene and Security [PDF/Word]

  • Food Waste Management [PDF/Word]

  • Kitchen Production Scheduling [PDF/Word]

In-Flight Services 

  • Cabin Crew Performance Management [PDF/Word]

  • Cabin Hygiene and Cleanliness [PDF/Word]

  • Cabin Preparation [PDF/Word]

  • Cabin Safety Management [PDF/Word]

  • Food and Beverage Services [PDF/Word]

  • In-Flight Customer Services [PDF/Word]

  • In-Flight Emergency Management [PDF/Word]

Organisational Development

Productivity and Innovation

Safety and Security Management

  • Accident and Incident Response Management [PDF/Word]

  • Airport Safeguarding and Security [PDF/Word]

  • Baggage Security Screening Operations [PDF/Word]

  • Behavioural Analysis and Predictive Screening [PDF/Word]

  • Emergency Response Planning [PDF/Word]

  • Fire Prevention and Firefighting [PDF/Word]

  • Personnel and Equipment Operational Readiness [PDF/Word]

Safety Management

  • Airside Safety [PDF/Word]

  • Dangerous Goods Management [PDF/Word]

  • Hazard and Risk Control and Policy Management [PDF/Word]

Technology Management 

  • Human-Robot Collaboration [PDF/Word]

  • Internet of Things Application [PDF/Word]

  • Technology Application [PDF/Word]

 

(b) View the Generic Skills and Competencies for the SFw for Air Transport

Generic Skills and Competencies are employability/transferable skills and competencies.

Click here to download the Overview of Generic Skills and Competencies for the SFw for Air Transport.


(v) Training Programmes

The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Air Transport sector.

(a) View the Training Programmes for new entrants

These are programmes that equip new entrants with skills and knowledge for the specific job role in the sector at their respective entry level.

Click on the tracks below to download the Training Programmes for each job role.

Airport Ground Handling

Airport Management

Airline Ground Operations

Airline Flight Operations

Airline Commercial Management

 

(b) View the Training Programmes for in-service employees

For in-service employees who work in the Air Transport sector and who aspire to take on more challenging roles at work, you can identify and enrol in the training programmes listed here to acquire the relevant skills.

These are programmes for in-service personnel to broaden or deepen specific skills and knowledge for the various job roles in the sector. 

 

Airport Ground Handling

  • Customer Services Agent [ [PDF/Word]
  • Customer Services Officer [PDF/Word]
  • Supervisor (Passenger Services) [PDF/Word]
  • Executive (Passenger Services) [PDF/Word]
  • Manager (Passenger Services) [PDF/Word]
  • Vice President (Passenger Services) [PDF/Word]
  • Baggage Services Assistant [PDF/Word]
  • Baggage Services Officer [PDF/Word]
  • Supervisor (Baggage Services) [PDF/Word]
  • Executive (Baggage Services) [PDF/Word]
  • Manager (Baggage Services) [PDF/Word]
  • Flight Operations Assistant [PDF/Word]
  • Flight Operations Officer [PDF/Word]
  • Supervisor (Flight Operations) [PDF/Word]
  • Executive (Flight Operations) [PDF/Word]
  • Manager (Flight Operations) [PDF/Word]
  • Load Control Assistant [PDF/Word]
  • Load Control Officer [PDF/Word]
  • Supervisor (Load Control) [PDF/Word]
  • Executive (Load Control) [PDF/Word]
  • Manager (Load Control) [PDF/Word]
  • Maintenance Technician [PDF/Word]
  • Technical Services Officer [PDF/Word]
  • Supervisor (Technical Services) [PDF/Word]
  • Executive (Technical Services) [PDF/Word]
  • Manager (Technical Services) [PDF/Word]
  • Cargo Assistant [PDF/Word]
  • Cargo Officer [PDF/Word]
  • Supervisor (Cargo) [PDF/Word]
  • Executive (Cargo) [PDF/Word]
  • Manager (Cargo) [PDF/Word]
  • Ramp Operator [PDF/Word]
  • Ramp Officer [PDF/Word]
  • Technical Ramp Officer [PDF/Word]
  • Supervisor (Ramp/Technical Ramp) [PDF/Word]
  • Executive (Ramp/Technical Ramp) [PDF/Word]
  • Manager (Ramp/Technical Ramp) [PDF/Word]
  • Catering Assistant [PDF/Word]
  • Catering Officer [PDF/Word]
  • Supervisor (Production/Catering-Cabin) [PDF/Word]
  • Executive (Production/Catering-Cabin) [PDF/Word]
  • Manager (Production/Catering-Cabin) [PDF/Word]
  • Vice President (Airport Ground Handling) [PDF/Word]

Airport Management

  • Duty Terminal Manager [PDF/Word]
  • Terminal Manager [PDF/Word]
  • Airport Operations Centre Manager [PDF/Word]
  • Vice President (Airport Operations) [PDF/Word]
  • Airside Officer [PDF/Word]
  • Airside Duty Manager [PDF/Word]
  • Manager (Airside Operations) [PDF/Word]
  • Vice President (Airside Operations) [PDF/Word]
  • Associate (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Senior Associate (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Assistant Manager (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Manager (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Vice President (Airport Engineering) [PDF/Word]
  • Airport Emergency Officer [PDF/Word]
  • Airport Emergency Officer (Specialist) [PDF/Word]
  • Airport Emergency Assistant Manager [PDF/Word]
  • Airport Emergency Manager [PDF/Word]
  • Vice President (Airport Emergency Services) [PDF/Word]

Airline Ground Operations 

  • Ground Services Officer [PDF/Word]
  • Senior Ground Services Officer [PDF/Word]
  • Supervisor (Ground Services) [PDF/Word]
  • Executive (Ground Services) [PDF/Word]
  • Manager (Ground Services) [PDF/Word]
  • Vice President (Ground Services) [PDF/Word]
  • Officer (Flight Control) [PDF/Word]
  • Senior Officer (Flight Control)/Senior Officer (Crew Scheduling) [PDF/Word]
  • Supervisor (Flight Control)/Supervisor (Crew Scheduling) [PDF/Word]
  • Flight Controller [PDF/Word]
  • Manager (Flight Operations) [PDF/Word]
  • Vice President (Flight Operations) [PDF/Word]

Airline Flight Operations

Airline Commercial Management

  • Customer Services Officer (Call Centres)/Customer Services Officer (Reservations & Ticketing)/Passenger Relations Officer [PDF/Word]
  • Senior Customer Services Officer (Call Centres)/Senior Customer Services Officer (Reservations & Ticketing)/Senior Passenger Relations Officer [PDF/Word]
  • Customer Services Supervisor (Call Centres)/Customer Services Supervisor (Reservations & Ticketing)/Premium Services Supervisor [PDF/Word]
  • Executive (Contact Centre Operations)/Executive (Service Centres)/Executive (Premium Passenger Services) [PDF/Word]
  • Manager (Contact Centre Operations)/Manager (Service Centres)/Manager (Premium Passenger Services) [PDF/Word]
  • Vice President (Customer Services) [PDF/Word]
  • Network Planning Analyst [PDF/Word]
  • Assistant Manager (Network Planning) [PDF/Word]
  • Manager (Network Planning) [PDF/Word]
  • Vice President (Network Planning) [PDF/Word]

For more information on Training Programmes, please visit the respective training providers’ websites or http://www.skillsfuture.sg/credit.