SkillsFuture Study Award for Tourist Guide Sector
Singapore Tourism Board (STB)

Early career employee

Sector Overview

As a key touch point for visitors to Singapore, tourist guides act as important ambassadors who ensure a high quality and unforgettable destination experience for visitors. Tourist guides bring the destination and stories to life for visitors, and provide warmth and the element of human touch. There are about 2,500 licensed tourist guides providing guiding services in specialised fields such as architecture, nature, and more. They are also often fluent in multiple languages such as English, Russian and Japanese – just to name a few.

Today, visitors are more discerning and have higher expectations about what they would like to see, hear, and do during their travels. Visitor profiles are also becoming more varied in terms of language types and customised needs. Tourist guides must therefore upskill to strengthen their capabilities in story-telling, content creation, destination knowledge, and customer service. In addition, they must expand their grasp of more languages so that they can guide tourists from different parts of the world. These will strengthen their employability and create greater value for the travel industry.

Eligibility Criteria and Supported Courses

Eligibility Criteria

  • Singaporeans with at least 2 years of work experience as a licensed tourist guide

  • Has completed at least 14 Professional Development Courses (PDC) hours in the past 2 years

  • Committed to deepening skills in the industry

  • Courses should be relevant to the needs of the Tourist Guide industry

  • Has track record of contributing to the learning or training of self and/or others

  • Meets entry requirements for the selected course of study

  • Must not have completed course of study at the point of application

  • Must not be a previous recipient of any SkillsFuture Study Award, or a recipient of any government scholarship, government award, or full sponsorship provided by company or external entities for the selected course of study


Supported Courses

As a guideline, supported courses should have clear learning outcomes, equip applicants with deeper skills that can be applied to their workplace in the Tourist Guide industry, and fall into one of the following categories:

  1. World Federation of Tourist Guide Associations-accredited courses

  2. Certifiable language courses between Intermediate to Advanced level, excluding English and Mandarin language courses.

    Applicants can sign up for Intermediate or Advanced language courses but regardless of course level, awarded applicants must complete all stages within the Intermediate or Advanced Level of the language within 2 years of course commencement. The language course applied for must not be within the languages which the applicant is currently licensed to guide in.

  3. Courses with WSQ Certificate, WSQ Advanced Certificate and/or WSQ Diploma

  4. Courses provided by MOE-publicly funded institutes (NITEC, Higher NITEC, Diploma, Specialist Diploma, Degree, Masters)

  5. Courses provided by CPE-registered institutes with EduTrust (Certificate, Higher Certificate, Advanced Certificate, Diploma, Specialist Diploma, Degree, Masters)
    Please visit CPE

Applications submitted for other courses will be considered on a case-by-case basis.

Please click here for examples of courses that could be supported.

*Conferences, seminars and workshops are not supported.

Application Period and Evaluation Process

Application window Course commencement period
14 Aug 2017 – 13 Oct 2017 Before 13 Oct 2018
16 Apr 2018 – 15 Jun 2018 Before 15 Jun 2019
14 Aug 2018 – 13 Oct 2018 Before 13 Oct 2019

Please ensure that the course commencement date falls within the stipulated period of the respective application windows.


Evaluation Process

All SkillsFuture Study Award applications will be evaluated holistically, and the Study Award is not guaranteed. Applications with incomplete or inaccurate documentation will not be considered. STB will contact all applicants within 6 to 8 weeks after the closing date of each application window. Please contact STB_SA_TG@stb.gov.sg should you not hear from STB about your application by then.

Please note that STB will contact Course Providers to verify all supporting documents provided by Award Recipient at:

i. the point of evaluation
ii. at least 50% course completion*; and
iii. 100% course completion*.

STB reserves the right not to disclose the reasons for approving or rejecting any application, and to reject any incomplete or inaccurate application.

Claim Process and Application Process

Claim Process

Successful shortlisted applicants will receive a Letter of Award which should be signed and returned to STB within 10 working days from the date of the Letter.

Once the award recipient has completed at least 50% of the course and submits the required claim documents, the full award of $5,000 will be disbursed within 2 – 3 months.

a. Original signed Claim Form (provided as Annex C in the Letter of Award)

b. Proof of 50% course completion (provided as Annex D in the Letter of Award), OR official course certificate (scanned copy/softcopy from course provider)

In the event that the award recipient does not fully complete the course (or in the case of language courses, all stages within the Intermediate or Advanced level) after receiving the award monies, the full sum of S$5,000 will need to be returned.

*Please note that 50% or 100% course completion would include passing of related assessment(s) or examination(s), (if any).


Application Process

Step 1:

Download the Application Form (link at bottom of this page under "Click here to download the Application Form").

  • Complete only Sections A, B, E, G (excluding reasons for nomination) and H. Do not fill in Sections C, D and F. You are required to type your responses directly into the Application Form. Hand-written or scanned applications will not be accepted

  • Upload the completed Application Form (link at bottom of this page under "Submit your completed Application Form").

  • Upon successful submission of the Application Form, you will receive an email acknowledgement with an application number (e.g. STB-G-201XXXXX- XXXXXXXXX).

Step 2:

Email the supporting documents below to STB_SA_TG@stb.gov.sg with your application number (e.g. STB-G-201XXXXX- XXXXXXXXX) as the email subject title

  1. Annex A (click here to download)

  2. Scanned coloured copy of NRIC (front and back)

  3. Proof of Course Fee Payment and Letter of Course Acceptance

    • For applicants who have already registered and paid for the selected course of study, please submit these documents to STB during application.

    • For applicants who have yet to register and/or paid for the selected course of study, kindly note that should you be shortlisted, you will be required to submit these documents to STB for further assessment.

Enquiries

Email: STB_SA_TG@stb.gov.sg

Website: https://www.stb.gov.sg/



Click here to download the application form



Submit your completed application form



Note: Please type your responses directly into the PDF application form. The form is editable, and you will also be able to save and continue your work at your convenience. Hand-written or scanned applications will not be accepted.


For complete submission, please ensure that supporting documents are sent via email to STB_SA_TG@stb.gov.sg.  


Please note that the SkillsFuture Study Award is subject to periodic review for sector relevance.