The Travel Agent industry is an important and exciting industry, responsible for making millions of trips to and from Singapore happen every year. Travel agents play an integral role in making Singapore an exciting destination for visitors, and are pivotal in facilitating travel arrangements to ensure ease, satisfaction, and safety.
In today’s digital age, consumers are more tech savvy and have greater access to travel experiences. They increasingly seek customisation and unique offerings in their travel plans. To thrive and meet consumers’ needs and demands, travel agents must adopt technology and rethink their business models. The industry needs to be supported by skilled staff who are experts in destination knowledge and technological know-how, and staff who are well-versed in marketing to today’s consumers. Up-skilling the workforce is necessary, so that the industry can remain sustainable in the face of growing challenges.
Eligibility Criteria and Supported Courses
Singaporeans with at least 2 years of work experience in the Travel Agent industry
Currently employed/previously employed in a licensed travel agent
Committed to deepening skills in the industry
Courses should be relevant to the needs of the Travel Agent industry
Relevance of course to current / future job function
Has track record of contributing to the learning and training of self and/or others
Meets entry requirements for the selected course of study
Must not have completed course of study at the point of application
Must not be a previous recipient of any SkillsFuture Study Award, or a recipient of any government scholarship, government award, or full sponsorship provided by company or external entities for the selected course of
As a guideline, supported courses should have clear learning outcomes and equip applicants with deeper skills that can be applied to their workplace in the Travel Agent industry. Courses should be in areas of Tourism, Direct and Interactive Marketing, IT, or business administration-related courses such as HR, Finance or Accounting, and fall into one of the following categories:
Courses with WSQ Certificate, WSQ Advanced Certificate, WSQ Diploma
IATA Diploma courses
Courses provided by MOE-publicly funded institutes (NITEC, Higher NITEC, Diploma, Specialist Diploma, Degree, Masters)
Courses provided by CPE-registered institutes with EduTrust (Certificate, Higher Certificate, Advanced Certificate, Diploma, Specialist Diploma, Degree, Masters)
Please visit CPE to check if institute is registered and with EduTrust
Applications submitted for other courses will be considered on a case-by-case basis.
Please click here for examples of courses supported.
*Conferences, seminars and workshops are not supported.
Application Period and Evaluation Process
|Application window||Course commencement period|
|14 Aug 2017 – 13 Oct 2017||Before 13 Oct 2018|
|16 Apr 2018 – 15 Jun 2018||Before 15 Jun 2019|
|14 Aug 2018 – 13 Oct 2018||Before 13 Oct 2019|
Please ensure that the course commencement date falls within the stipulated period of the respective application windows.
All SkillsFuture Study Award applications will be evaluated holistically, and the Study Award is not guaranteed. Applications with incomplete or inaccurate documentation will not be considered. STB will contact all applicants within 6 to 8 weeks after the closing date of each application window. Please contact STB_SA_TA@stb.gov.sg should you not hear from STB about your application by then.
Please note that STB will contact Course Providers to verify all supporting documents provided by Award Recipient at:
i. the point of evaluation
ii. at least 50% course completion*; and
iii. 100% course completion*.
STB reserves the right not to disclose the reasons for approving or rejecting any application, and to reject any incomplete or inaccurate application.
Claim Process and Application Process
Successful shortlisted applicants will receive a Letter of Award which should be signed and returned to STB within 10 working days from the date of the Letter. The full sum of S$5,000 will be disbursed 2-3 months to the award recipient after he/she completes at least 50% of the course and submits the required claim disbursement documents:
a. Original signed Claim Form (provided as Annex C in the Letter of Award)
b. Proof of 50% course completion (provided as Annex D in the Letter of Award), OR official course certificate (scanned copy/softcopy from course provider)
In the event that the award recipient does not fully complete the course after receiving the award monies, the full sum of S$5,000 will need to be returned.
*Please note that 50% or 100% course completion would include passing of related assessment(s) or examination(s), (if any).
Download the Application Form (link at bottom of this page under “Click here to download the Application Form”).
Complete the required Sections A, B, E, G (excluding reason for nomination) and H. Do not fill in Sections C, D and F. Please type your responses directly into the Application Form. The form can be edited, and you will also be able to save and continue your work at your convenience. Hand-written or scanned applications will not be accepted.
Upload the completed Application Form (link at bottom of this page under “Submit your completed Application Form”).
Upon successful submission of the Application Form, you will receive an email acknowledgement with an application number (e.g. STB-A-201XXXXX- XXXXXXXXX).
Submit the required supporting documents below in PDF format with your application number (e.g. STB-A-201XXXXX- XXXXXXXXX) as the email subject title to STB_SA_TA@stb.gov.sg
Annex A (click here to download)
Scanned coloured copy of NRIC (front and back)
Proof of Course Fee Payment and Letter of Course Acceptance
For applicants who have already registered and paid for the selected course of study, please submit these documents to STB during application.
For applicants who have yet to register and/or paid for the selected course of study, kindly note that should you be shortlisted, you will be required to submit these documents to STB for further assessment.
For complete submission, please ensure that supporting documents are sent via email to STB_SA_TA@stb.gov.sg.
Please note that the SkillsFuture Study Award is subject to periodic review for sector relevance.