What Is it?
The Skills Framework (SFw) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Air Transport Industry Transformation Map.
Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Civil Aviation Authority of Singapore (CAAS), together with industry associations, training providers, organisations and unions, the Skills Framework for Air Transport provides useful information on:
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Sector information;
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Career pathways;
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Occupations and job roles;
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Existing and emerging skills; and
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Training programmes for skills upgrading and mastery.
Who Is It For?
Individuals who wish to join or progress within the Air Transport sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.
Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.
Training providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.
How Does It Work?
The SFw for Air Transport contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.
(i) Sector Information
This section provides information on the SFw for Air Transport, including information on trends and workforce profiles in the sector.
Click here to download the Guide to Occupation and Skills for the SFw for Air Transport.
(ii) Career Pathways
The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Five (5) tracks, (i) Airport Ground Handling, (ii) Airport Management, (iii) Airline Ground Operations, (iv) Airline Flight Operations, (v) Airline Commercial Management, which encompass 93 job roles.
Click here to download the Career Pathways for the Air Transport sector.
(iii) Skills Map
The Skills Maps covers a total of 93 job roles, critical work functions, key tasks and skills and competencies aligned to the five tracks.
(a) View the Occupations/Job Roles under the SFw for Air Transport
Click on the tracks listed below to download the Skills Map for each track.
Airport Ground Handling
- Customer Services Agent [ [PDF/Word]
- Customer Services Officer [PDF/Word]
- Supervisor (Passenger Services) [PDF/Word]
- Executive (Passenger Services) [PDF/Word]
- Manager (Passenger Services) [PDF/Word]
- Vice President (Passenger Services) [PDF/Word]
- Baggage Services Assistant [PDF/Word]
- Baggage Services Officer [PDF/Word]
- Supervisor (Baggage Services) [PDF/Word]
- Executive (Baggage Services) [PDF/Word]
- Manager (Baggage Services) [PDF/Word]
- Flight Operations Assistant [PDF/Word]
- Flight Operations Officer [PDF/Word]
- Supervisor (Flight Operations) [PDF/Word]
- Executive (Flight Operations) [PDF/Word]
- Manager (Flight Operations) [PDF/Word]
- Load Control Assistant [PDF/Word]
- Load Control Officer [PDF/Word]
- Supervisor (Load Control) [PDF/Word]
- Executive (Load Control) [PDF/Word]
- Manager (Load Control) [PDF/Word]
- Maintenance Technician [PDF/Word]
- Technical Services Officer [PDF/Word]
- Supervisor (Technical Services) [PDF/Word]
- Executive (Technical Services) [PDF/Word]
- Manager (Technical Services) [PDF/Word]
- Cargo Assistant [PDF/Word]
- Cargo Officer [PDF/Word]
- Supervisor (Cargo) [PDF/Word]
- Executive (Cargo) [PDF/Word]
- Manager (Cargo) [PDF/Word]
- Ramp Operator [PDF/Word]
- Ramp Officer [PDF/Word]
- Technical Ramp Officer [PDF/Word]
- Supervisor (Ramp/Technical Ramp) [PDF/Word]
- Executive (Ramp/Technical Ramp) [PDF/Word]
- Manager (Ramp/Technical Ramp) [PDF/Word]
- Catering Assistant [PDF/Word]
- Catering Officer [PDF/Word]
- Supervisor (Production/Catering-Cabin) [PDF/Word]
- Executive (Production/Catering-Cabin) [PDF/Word]
- Manager (Production/Catering-Cabin) [PDF/Word]
- Vice President (Airport Ground Handling) [PDF/Word]
Airport Management
- Duty Terminal Manager [PDF/Word]
- Terminal Manager [PDF/Word]
- Airport Operations Centre Manager [PDF/Word]
- Vice President (Airport Operations) [PDF/Word]
- Airside Officer [PDF/Word]
- Airside Duty Manager [PDF/Word]
- Manager (Airside Operations) [PDF/Word]
- Vice President (Airside Operations) [PDF/Word]
- Associate (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
- Senior Associate (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
- Assistant Manager (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
- Manager (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
- Vice President (Airport Engineering) [PDF/Word]
- Airport Emergency Officer [PDF/Word]
- Airport Emergency Officer (Specialist) [PDF/Word]
- Airport Emergency Assistant Manager [PDF/Word]
- Airport Emergency Manager [PDF/Word]
- Vice President (Airport Emergency Services) [PDF/Word]
Airline Ground Operations
- Ground Services Officer [PDF/Word]
- Senior Ground Services Officer [PDF/Word]
- Supervisor (Ground Services) [PDF/Word]
- Executive (Ground Services) [PDF/Word]
- Manager (Ground Services) [PDF/Word]
- Vice President (Ground Services) [PDF/Word]
- Officer (Flight Control) [PDF/Word]
- Senior Officer (Flight Control)/Senior Officer (Crew Scheduling) [PDF/Word]
- Supervisor (Flight Control)/Supervisor (Crew Scheduling) [PDF/Word]
- Flight Controller [PDF/Word]
- Manager (Flight Operations) [PDF/Word]
- Vice President (Flight Operations) [PDF/Word]
Airline Flight Operations
- First Officer [PDF/Word]
- Captain [PDF/Word]
- Deputy Chief Pilot/Management Pilot [PDF/Word]
- Chief Pilot (Vice President) [PDF/Word]
- Cabin Crew [PDF/Word]
- Crew-in-Charge [PDF/Word]
- Cabin Crew Team Lead/Cabin Crew Auditor [PDF/Word]
- Cabin Crew Executive [PDF/Word]
- Cabin Crew Manager [PDF/Word]
- Vice President (Cabin Operations) [PDF/Word]
Airline Commercial Management
- Customer Services Officer (Call Centres)/Customer Services Officer (Reservations & Ticketing)/Passenger Relations Officer [PDF/Word]
- Senior Customer Services Officer (Call Centres)/Senior Customer Services Officer (Reservations & Ticketing)/Senior Passenger Relations Officer [PDF/Word]
- Customer Services Supervisor (Call Centres)/Customer Services Supervisor (Reservations & Ticketing)/Premium Services Supervisor [PDF/Word]
- Executive (Contact Centre Operations)/Executive (Service Centres)/Executive (Premium Passenger Services) [PDF/Word]
- Manager (Contact Centre Operations)/Manager (Service Centres)/Manager (Premium Passenger Services) [PDF/Word]
- Vice President (Customer Services) [PDF/Word]
- Network Planning Analyst [PDF/Word]
- Assistant Manager (Network Planning) [PDF/Word]
- Manager (Network Planning) [PDF/Word]
- Vice President (Network Planning) [PDF/Word]
(iv) Skills and Competencies
The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Generic Skills and Competencies.
(a) View the Technical Skills and Competencies for the SFw for Air Transport
Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.
Click here to download the Overview of Technical Skills and Competencies for the SFw for Air Transport.
Aircraft Operations
Airline Operations
Airport Engineering
Airport Operations
Airside Operations
Business Management
Cargo Operations
Commercial Management
Customer and Passenger Services
Flight Operations
Ground Handling Services and Operations
In-Flight Catering
In-Flight Services
Organisational Development
Productivity and Innovation
Safety and Security Management
Safety Management
Technology Management
(b) View the Generic Skills and Competencies for the SFw for Air Transport
Generic Skills and Competencies are employability/transferable skills and competencies.
Click here to download the Overview of Generic Skills and Competencies for the SFw for Air Transport.
(v) Training Programmes
The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Air Transport sector.
(a) View the Training Programmes for new entrants
These are programmes that equip new entrants with skills and knowledge for the specific job role in the sector at their respective entry level.
Click on the tracks below to download the Training Programmes for each job role.
Airport Ground Handling
- Baggage Services [PDF/Word]
- Catering Services [PDF/Word]
- Cargo Operations [PDF/Word]
- Flight Operations [PDF/Word]
- Load Control Services [PDF/Word]
- Passenger Services [PDF/Word]
- Ramp & Technical Ramp Services [PDF/Word]
- Technical Services [PDF/Word]
Airport Management
Airline Ground Operations
Airline Flight Operations
Airline Commercial Management
(b) View the Training Programmes for in-service employees
For in-service employees who work in the Air Transport sector and who aspire to take on more challenging roles at work, you can identify and enrol in the training programmes listed here to acquire the relevant skills.
These are programmes for in-service personnel to broaden or deepen specific skills and knowledge for the various job roles in the sector.
Airport Ground Handling
- Customer Services Agent [ [PDF/Word]
- Customer Services Officer [PDF/Word]
- Supervisor (Passenger Services) [PDF/Word]
- Executive (Passenger Services) [PDF/Word]
- Manager (Passenger Services) [PDF/Word]
- Vice President (Passenger Services) [PDF/Word]
- Baggage Services Assistant [PDF/Word]
- Baggage Services Officer [PDF/Word]
- Supervisor (Baggage Services) [PDF/Word]
- Executive (Baggage Services) [PDF/Word]
- Manager (Baggage Services) [PDF/Word]
- Flight Operations Assistant [PDF/Word]
- Flight Operations Officer [PDF/Word]
- Supervisor (Flight Operations) [PDF/Word]
- Executive (Flight Operations) [PDF/Word]
- Manager (Flight Operations) [PDF/Word]
- Load Control Assistant [PDF/Word]
- Load Control Officer [PDF/Word]
- Supervisor (Load Control) [PDF/Word]
- Executive (Load Control) [PDF/Word]
- Manager (Load Control) [PDF/Word]
- Maintenance Technician [PDF/Word]
- Technical Services Officer [PDF/Word]
- Supervisor (Technical Services) [PDF/Word]
- Executive (Technical Services) [PDF/Word]
- Manager (Technical Services) [PDF/Word]
- Cargo Assistant [PDF/Word]
- Cargo Officer [PDF/Word]
- Supervisor (Cargo) [PDF/Word]
- Executive (Cargo) [PDF/Word]
- Manager (Cargo) [PDF/Word]
- Ramp Operator [PDF/Word]
- Ramp Officer [PDF/Word]
- Technical Ramp Officer [PDF/Word]
- Supervisor (Ramp/Technical Ramp) [PDF/Word]
- Executive (Ramp/Technical Ramp) [PDF/Word]
- Manager (Ramp/Technical Ramp) [PDF/Word]
- Catering Assistant [PDF/Word]
- Catering Officer [PDF/Word]
- Supervisor (Production/Catering-Cabin) [PDF/Word]
- Executive (Production/Catering-Cabin) [PDF/Word]
- Manager (Production/Catering-Cabin) [PDF/Word]
- Vice President (Airport Ground Handling) [PDF/Word]
Airport Management
- Duty Terminal Manager [PDF/Word]
- Terminal Manager [PDF/Word]
- Airport Operations Centre Manager [PDF/Word]
- Vice President (Airport Operations) [PDF/Word]
- Airside Officer [PDF/Word]
- Airside Duty Manager [PDF/Word]
- Manager (Airside Operations) [PDF/Word]
- Vice President (Airside Operations) [PDF/Word]
- Associate (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
- Senior Associate (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
- Assistant Manager (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
- Manager (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
- Vice President (Airport Engineering) [PDF/Word]
- Airport Emergency Officer [PDF/Word]
- Airport Emergency Officer (Specialist) [PDF/Word]
- Airport Emergency Assistant Manager [PDF/Word]
- Airport Emergency Manager [PDF/Word]
- Vice President (Airport Emergency Services) [PDF/Word]
Airline Ground Operations
- Ground Services Officer [PDF/Word]
- Senior Ground Services Officer [PDF/Word]
- Supervisor (Ground Services) [PDF/Word]
- Executive (Ground Services) [PDF/Word]
- Manager (Ground Services) [PDF/Word]
- Vice President (Ground Services) [PDF/Word]
- Officer (Flight Control) [PDF/Word]
- Senior Officer (Flight Control)/Senior Officer (Crew Scheduling) [PDF/Word]
- Supervisor (Flight Control)/Supervisor (Crew Scheduling) [PDF/Word]
- Flight Controller [PDF/Word]
- Manager (Flight Operations) [PDF/Word]
- Vice President (Flight Operations) [PDF/Word]
Airline Flight Operations
- First Officer [PDF/Word]
- Captain [PDF/Word]
- Deputy Chief Pilot/Management Pilot [PDF/Word]
- Chief Pilot (Vice President) [PDF/Word]
- Cabin Crew [PDF/Word]
- Crew-in-Charge [PDF/Word]
- Cabin Crew Team Lead/Cabin Crew Auditor [PDF/Word]
- Cabin Crew Executive [PDF/Word]
- Cabin Crew Manager [PDF/Word]
- Vice President (Cabin Operations) [PDF/Word]
Airline Commercial Management
- Customer Services Officer (Call Centres)/Customer Services Officer (Reservations & Ticketing)/Passenger Relations Officer [PDF/Word]
- Senior Customer Services Officer (Call Centres)/Senior Customer Services Officer (Reservations & Ticketing)/Senior Passenger Relations Officer [PDF/Word]
- Customer Services Supervisor (Call Centres)/Customer Services Supervisor (Reservations & Ticketing)/Premium Services Supervisor [PDF/Word]
- Executive (Contact Centre Operations)/Executive (Service Centres)/Executive (Premium Passenger Services) [PDF/Word]
- Manager (Contact Centre Operations)/Manager (Service Centres)/Manager (Premium Passenger Services) [PDF/Word]
- Vice President (Customer Services) [PDF/Word]
- Network Planning Analyst [PDF/Word]
- Assistant Manager (Network Planning) [PDF/Word]
- Manager (Network Planning) [PDF/Word]
- Vice President (Network Planning) [PDF/Word]
(c) View the Training Programmes for Generic Skills and Competencies (GSCs)
These are programmes through which individuals can acquire the GSCs, which are transferable and can be applied across sectors. The GSCs facilitate employability by supporting individuals in acquiring relevant Technical Skills and Competencies (TSCs) for various job roles in different sectors. Please click[PDF / Word] to access the GSC training programme listing.
In-service personnel can identify the top five GSCs which are required for respective job roles by referencing the Skills Maps listed in Section (iii) (a) above before refering to the listing to identify training programmes for GSCs which are considered as critical for the job roles.
For more information on Training Programmes, please visit the respective training providers’ websites or http://www.skillsfuture.sg/credit.
Skills Framework Templates
Get help
SKILLS FRAMEWORK WORKSHOP
We encourage enterprises that are keen to learn how Skills Framework can enhance their Human Resource practices to sign up for the Skills Framework Workshop.
HOW you will benefit
- Understand the intent and purpose of the Skills Framework
- Comprehend the components of the Skills Framework
- Enhance HR practices in the areas of talent attraction, performance and career management, learning and development through the Skills Framework
- Adopt the Skills Framework to improve people strategy and business outcomes
WHO should attend
- HR practitioners who:
- Develop strategic HR policies and processes
- Develop in-house workplace learning tools and platforms
- Review strategic alignment between corporate vision and human capabilities
- Line managers and leaders who develop and deploy performance support tools
Click HERE to register your interest for the workshop.
SKILLS FRAMEWORK CLINIC
We encourage enterprises who require further help to apply Skills Framework to sign up for the Skills Framework Clinic.
HOW you will benefit
- Come with ready problem statements, questions or challenges concerning applying Skills Framework in your enterprise
- Receive advice on how Skills Framework can be implemented as solutions to attract, empower and develop talent
WHO should attend
- HR practitioners who:
- Have attended the Skills Framework workshop or are familiar with the Skills Framework
- Require additional support to better integrate applications of Skills Framework with human resources systems and processes
Click HERE to register your interest for the clinic.