Skills Framework for Infocomm Technology

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What Is it?

The Skills Framework (SFw) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Professional Services Industry Manpower Plan.

Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Info-communications Media Development Authority (IMDA), together with industry associations, education institutions, training providers, organisations and unions, the Skills Framework for Infocomm Technology provides useful information on:

  • Sector information;

  • Career pathways;

  • Occupations and job roles;

  • Existing and emerging skills; and

  • Training programmes for skills upgrading and mastery.

Who Is It For?

Individuals who wish to join or progress within the Infocomm Technology sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.

Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.

Training providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.

How Does It Work?

The SFw for Infocomm Technology contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.  The SFw for Infocomm Technology was refreshed in December 2019 to keep pace with developments in Artificial Intelligence, 5G, Internet of Things and Cyber security.

(i) Sector Information

This section provides information on the SFw for Infocomm Technology, including information on trends and workforce profiles in the sector.

Click here to download the Guide to Occupation and Skills for the SFw for Infocomm Technology or click here to navigate the Skills Framework..

(ii) Career Pathways

The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Seven (7) tracks, (i) Cyber Security, (ii) Operations and Support, (iii) Infrastructure, (iv) Data and Artificial Intelligence, (v) Strategy and Governance,  (vi) Software and Applications and (vii) Sales and Marketing, which encompass 104 job roles. 

Click the following link to download the revised Career Pathways for the Infocomm Technology sector. [PDF]


(iii) Skills Maps

The Skills Maps covers a total of 104 job roles, critical work functions, key tasks and skills and competencies aligned to the seven tracks.

(a) View the Occupations/Job Roles under the SFw for Infocomm Technology

Click on the tracks below to download the Skills Map for each track.

Cyber Security 

  • Click here to download the following Skills Map:

    • Associate Security Analyst

    • Cyber Risk Analyst

    • Cyber Risk Manager

    • Vulnerability Assessment and Penetration Testing Analyst

    • Vulnerability Assessment and Penetration Testing Manager

    • Security Operations Analyst

    • Security Operations Manager

    • Forensic Investigator

    • Forensic Investigation Manager

    • Incident Investigator

    • Incident Investigation Manager

    • Threat Analysis Manager [Coming Soon]

    • Security Engineer/Senior Security Engineer

    • Security Architect

    • Chief Information Security Officer [PDF / Word]

Operations and Support

  • Click here to download the Skills Map for the following job roles:

    • Associate Infrastructure Support Engineer [Coming Soon]

    • Infrastructure Support Engineer [Coming Soon]

    • Associate Systems Support Engineer

    • Systems Support Engineer

    • Associate Database Support Engineer

    • Database Support Engineer

    • Associate Data Centre Operations Engineer

    • Data Centre Operations Engineer

    • Associate Operations Centre Support Engineer [Coming Soon]

    • Operations Centre Support Engineer [Coming Soon]

    • Associate Applications Support Engineer [Coming Soon]

    • Applications Support Engineer [Coming Soon]

    • Operations and Support Manager

    • Head of Operations and Support

    • Chief Information Officer [PDF / Word]


  • Click here to download the Skills Map for the following job roles:

    • Infrastructure Architect

    • Associate Infrastructure Engineer

    • SysOps Engineer [Coming Soon]

    • Associate Radio Frequency Engineer [Coming Soon]

    • Radio Frequency Engineer [Coming Soon]

    • Associate Network Engineer [Coming Soon]

    • Network Engineer [Coming Soon]

    • Automation and Orchestration Engineer [Coming Soon]

    • Infrastructure Engineering Manager

    • Head of Infrastructure

    • Chief Technology Officer [PDF / Word]

    • Chief Information Officer [PDF / Word

Data and Artificial Intelligence

  • Click here to download the Skills Map for the following job roles:

    • Data Analyst/Associate Data Engineer

    • Business Intelligence Manager

    • Business Intelligence Director

    • Data Engineer

    • Senior Data Engineer

    • Data Architect

    • Artificial Intelligence/Machine Learning Engineer [Coming Soon]

    • Senior Artificial Intelligence/Machine Learning Engineer [Coming Soon]

    • Data Scientist/Artificial Intelligence Scientist

    • Artificial Intelligence Applied Researcher [Coming Soon]

    • Head of Data Science and Artificial Intelligence 

    • Chief Data Officer/Chief Artificial Intelligence Officer [Coming Soon]

Strategy and Governance

  • Click here to download the Skills Map for the following job roles:

    • Solutions Architect

    • Associate Business Analyst

    • Business Analyst/Artificial Intelligence Translator

    • Business Architect [Coming Soon]

    • Enterprise Architect

    • Project Manager/SCRUM Master

    • Program Manager

    • Program Director

    • Associate UX Designer

    • UX Designer

    • Lead UX Designer

    • Product Manager

    • Senior Product Manager

    • Head of Product

    • Quality Assurance Engineer

    • Quality Assurance Manager

    • Quality Engineer

    • Quality Manager

    • Head of Quality

    • Data Protection Executive [Coming Soon]

    • Data Protection Officer [Coming Soon]

    • Group  Data Protection Officer [Coming Soon]

    • IT Auditor

    • IT Audit Manager

    • Head of IT Audit

    • Chief Technology Officer [PDF / Word

Software and Applications

  • Click here to download the Skills Map for the following job roles:


    • Associate Software Engineer

    • Software Engineer

    • DevOps Engineer [Coming Soon]

    • Software Architect

    • Software Engineering Manager

    • Associate Embedded Systems Engineer

    • Embedded Systems Engineer

    • Embedded Systems Engineering Manager

    • Associate UI Designer

    • UI Designer

    • Lead UI Designer

    • Head of Software Engineering

    • Chief Technology Officer [PDF / Word]

    • Chief Information Officer [PDF / Word]

Sales and Marketing

  • Click here to download the Skills Map for the following job roles:


    • Pre-Sales Consultant

    • Pre-Sales Director

    • Sales Executive

    • Sales Account Manager

    • Business Development Manager

    • Channel Sales Manager

    • Sales Director

    • Customer Success Manager [Coming Soon]

    • Customer Success Director [Coming Soon]

    • Head of Sales

    • Marketing Executive

    • Marketing Manager

    • Marketing Director


(iv) Skills and Competencies

The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Generic Skills and Competencies.

(a) View the Technical Skills and Competencies for the SFw for Infocomm Technology

Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.

Click the following link to download the Overview of Technical Skills and Competencies for the SFw for Infocomm Technology.[PDF / Word]

Click below to view the Technical Skills and Competencies for the SFw for Infocomm Technology.

Business and Project Management

  • Agile Coaching [Coming Soon]

  • Business Agility [Coming Soon]

  • Business Continuity [PDF / Word]

  • Business Environment Analysis [Coming Soon]

  • Business Innovation [PDF Word]

  • Business Needs Analysis [PDF Word]

  • Business Process Re-engineering [PDF Word]

  • Business Requirements Mapping [Coming Soon]

  • Business Risk Management [PDF Word]

  • Change Management [PDF Word]

  • Demand Analysis [Coming Soon]

  • Disaster Recovery Management [PDF Word]

  • Emerging Technology Synthesis [PDF Word]

  • Manpower Planning [Coming Soon]

  • Portfolio Management [PDF Word]

  • Process Improvement and Optimisation [Coming Soon]

  • Product Management [PDF Word]

  • Project Feasibility Assessment [Coming Soon]

  • Project Management [PDF Word]

  • Strategy Planning [Coming Soon]

  • Sustainability Management [PDF Word]

Business Development [Coming Soon]

  • Business Negotiation

  • Data Analytics

  • Networking

Business Finance

  • Budgeting [Coming Soon]


Design and Architecture

  • Data Design [PDF / Word]

  • Design Thinking Practice [Coming Soon]

  • Embedded Systems Integration [Coming Soon]

  • Embedded Systems Interface Design [PDF / Word]

  • Enterprise Architecture [PDF Word]

  • Infrastructure Design [PDF / Word]

  • Organisational Design [Coming Soon]

  • Security Architecture [PDF / Word]

  • Software Design [PDF / Word]

  • Solution Architecture [PDF / Word]

  • Systems Design [Coming Soon]

  • User Experience Design [PDF / Word]

  • User Interface Design [PDF / Word]

Development and Implementation

  • Agile Software Development [Coming Soon]

  • Applications Development [PDF / Word]

  • Applications Integration [PDF / Word]

  • Cloud Computing [Coming Soon]

  • Computational Modelling [PDF Word]

  • Computer Vision Technology [Coming Soon]

  • Configuration Tracking [PDF / Word]

  • Continuous Integration and Continuous Deployment [Coming Soon]

  • Control System Programming [Coming Soon

  • Data Engineering [PDF / Word]

  • Data Visualisation [PDF / Word]

  • Embedded Systems Programming [PDF / Word]

  • Failure Analysis [Coming Soon]

  • Infrastructure Deployment [PDF / Word]

  • Intelligence Reasoning [Coming Soon]

  • Network Configuration [PDF / Word]

  • Network Security [Coming Soon]

  • Network Slicing [Coming Soon]

  • Radio Frequency Engineering [Coming Soon]

  • Quality Assurance [PDF / Word]

  • Quality Engineering [PDF / Word

  • Security Assessment and Testing [PDF / Word]

  • Security Programme Management [PDF / Word]

  • Self-learning Systems [Coming Soon]

  • Software Configuration [PDF / Word]

  • Software Testing [PDF / Word]

  • System Integration [PDF / Word]

  • Test Planning [PDF / Word]

General Management [Coming Soon]

  • Business Performance Management

  • Vendor Management

Governance and Compliance

  • Audit and Compliance [PDF Word]

  • Cyber Risk Management [PDF Word]

  • Data Ethics [Coming Soon]

  • Data Governance [PDF Word]

  • Data Protection Management [Coming Soon]

  • Data Valuation and Sharing [Coming Soon]

  • IT Governance [PDF Word]

  • IT Standards [PDF Word]

  • Quality Standards [PDF Word]

  • Security Governance [PDF Word]

Operations and User Support

  • Applications Support and Enhancement [PDF / Word]

  • Cyber and Data Breach Incident Management [PDF / Word]

  • Cyber Forensics [PDF Word]

  • Data Centre Facilities Management [PDF / Word]

  • Data Migration [PDF / Word

  • Database Administration [PDF / Word]

  • Infrastructure  Support [PDF / Word]

  • IT Asset Management [PDF / Word]

  • Network Administration and Maintenance [PDF / Word]

  • Performance Management [PDF / Word]

  • Problem Management [PDF / Word]

  • Security Administration [PDF / Word]

  • Security Education and Awareness [PDF / Word]

  • Threat Analysis and Defence [PDF / Word]

  • Threat Intelligence and Detection [PDF / Word]

People Management [Coming Soon]

  • Learning and Development

  • People and Performance Management

Sales and Marketing

  • Account Management [PDF / Word]

  • Brand Management [PDF / Word]

  • Business Development [PDF / Word]

  • Consumer Intelligence Analysis [Coming Soon]

  • Content Management [Coming Soon]

  • Content Strategy [PDF / Word]

  • Customer Behaviour Analysis [Coming Soon]

  • Customer Experience Management [PDF / Word]

  • Design Concepts Generation [Coming Soon]

  • Integrated Marketing [PDF / Word]

  • Market Research [PDF / Word]

  • Market Trend Analysis [Coming Soon]

  • Marketing Campaign Management [Coming Soon]

  • Marketing Communications Plan Development [Coming Soon]

  • Marketing Mix Management [Coming Soon]

  • Marketing Strategy [PDF / Word]

  • Media Platforms Management [Coming Soon]

  • Media Strategy Development [Coming Soon]

  • Pricing Strategy [PDF / Word]

  • Sales Channel Management [PDF / Word]

  • Sales Strategy [PDF / Word]

  • Technical Sales Supports [PDF / Word]

Stakeholder and Contract Management

  • Contract Management [PDF / Word]

  • Partnership Management [PDF / Word]

  • Procurement [PDF / Word]

  • Service Level Management [Coming Soon]

  • Stakeholder Management [PDF / Word]

Strategy and Architecture

  • Data Strategy [PDF / Word]

  • Infrastructure Strategy [PDF / Word]

  • IT Strategy [PDF / Word]

  • Organisational Analysis [Coming Soon]

  • Security Strategy [PDF / Word]

  • Strategy Implementation [Coming Soon]


(b) View the Generic Skills and Competencies for the SFw for Infocomm Technology

Generic Skills and Competencies are employability/transferable skills and competencies.

Click here to download the Overview of Generic Skills and Competencies for the SFw for Infocomm Technology.

(v) Training Programmes

The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Infocomm Technology sector.

(a) View the Training Programmes for new entrants

These are programmes that equip new entrants with skills and knowledge for the specific job role in the sector at their respective entry level.

Click on the tracks below to download the Training Programmes for the respective job roles.


(b) View the Training Programmes for in-service employees

For in-service employees who work in the Infocomm Technology sector and who aspire to take on more challenging roles at work, you can identify and enrol in the training programmes listed here to acquire the relevant skills.



  • Security Executive [PDF / Word]
  • Associate Security Analyst / Associate Security Engineer [PDF / Word]
  • Cyber Risk Analyst [PDF / Word]
  • Security Penetration Tester [PDF / Word]
  • Security Operations Analyst [PDF / Word]
  • Incident Investigator/Forensic Investigator/Threat Investigator [PDF / Word]
  • Security Engineer [PDF / Word]
  • Cyber Risk Manager [PDF / Word]
  • Security Penetration Testing Manager [PDF / Word]
  • Security Operations Manager [PDF / Word]
  • Incident Investigation Manager/Forensic Investigation Manager/Threat Investigation Manager [PDF / Word]
  • Principal Security Engineer/Principal Security Architect [PDF / Word]
  • Chief Information Security Officer [PDF / Word]



  • Infrastructure Executive [PDF / Word]
  • Senior Infrastructure Executive [PDF / Word]
  • Senior Planning and Design Engineer [PDF / Word]
  • Cloud Engineer [PDF / Word]
  • Infrastructure Engineer [PDF / Word]
  • Senior Cloud Engineer [PDF / Word
  • Senior Infrastructure Engineer [PDF / Word]
  • Principal Planning and Design Architect [PDF / Word]
  • Principal Cloud Architect [PDF / Word]
  • Infrastructure Manager [PDF / Word]
  • Senior Infrastructure Architect [PDF / Word]
  • Head of Infrastructure [PDF / Word]
  • Chief Technology Officer [PDF / Word]
  • Chief Information Officer [PDF / Word]
  • Chief Digital Officer [PDF / Word]


Professional Services

Software and Applications

Sales and Marketing


(c) View the Training Programmes for Generic Skills and Competencies (GSCs)

These are programmes through which individuals can acquire the GSCs, which are transferable and can be applied across sectors. The GSCs facilitate employability by supporting individuals in acquiring relevant Technical Skills and Competencies (TSCs) for various job roles in different sectors. Please click[PDF / Wordto access the GSC training programme listing.

In-service personnel can identify the top five GSCs which are required for respective job roles by referencing the Skills Maps listed in Section (iii) (a) above before refering to the listing to identify training programmes for GSCs which are considered as critical for the job roles.


For more information on Training Programmes, please visit the respective training providers’ websites or

Skills Framework Templates


This section helps users to populate Skills Framework content into editable Microsoft Word templates.

Step 1: Select template(s)

Step 2: Select Occupation(s)/Job Role(s)

Step 3: Click HERE to Download

    Get help


    We encourage enterprises that are keen to learn how Skills Framework can enhance their Human Resource practices to sign up for the Skills Framework Workshop.


    HOW you will benefit

    • Understand the intent and purpose of the Skills Framework
    • Comprehend the components of the Skills Framework
    • Enhance HR practices in the areas of talent attraction, performance and career management, learning and development through the Skills Framework
    • Adopt the Skills Framework to improve people strategy and business outcomes


    WHO should attend

    • HR practitioners who: 
      • Develop strategic HR policies and processes
      • Develop in-house workplace learning tools and platforms
      • Review strategic alignment between corporate vision and human capabilities
    • Line managers and leaders who develop and deploy performance support tools


    Click HERE to register your interest for the workshop.



    We encourage enterprises who require further help to apply Skills Framework to sign up for the Skills Framework Clinic.


    HOW you will benefit

    • Come with ready problem statements, questions or challenges concerning applying Skills Framework in your enterprise
    • Receive advice on how Skills Framework can be implemented as solutions to attract, empower and develop talent 


    WHO should attend

    • HR practitioners who: 
      • Have attended the Skills Framework workshop or are familiar with the Skills Framework
      • Require additional support to better integrate applications of Skills Framework with human resources systems and processes


    Click HERE to register your interest for the clinic.