Skills Framework for Infocomm Technology

SkillsFuture Orange Banner of man with telescope

What Is it?

The Skills Framework (SFw) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Professional Services Industry Manpower Plan.

Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Infocommunication Media Development Authority (IMDA), together with industry associations, education institutions, training providers, organisations and unions, the Skills Framework for Infocomm Technology provides useful information on:

  • Sector information;

  • Career pathways;

  • Occupations and job roles;

  • Existing and emerging skills; and

  • Training programmes for skills upgrading and mastery.

Who Is It For?

Individuals who wish to join or progress within the Infocomm Technology sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.

Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.

Training providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.

How Does It Work?

The SFw for Infocomm Technology contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.  The SFw for Infocomm Technology was refreshed in December 2019 to keep pace with developments in Artificial Intelligence, 5G, Internet of Things and Cyber security.

(i) Sector Information

This section provides information on the SFw for Infocomm Technology, including information on trends and workforce profiles in the sector.

Click here to navigate the Skills Framework.

(ii) Career Pathways

The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Seven (7) tracks, (i) Cyber Security, (ii) Operations and Support, (iii) Infrastructure, (iv) Data and Artificial Intelligence, (v) Strategy and Governance,  (vi) Software and Applications and (vii) Sales and Marketing, which encompass 104 job roles. 

Click the following link to download the revised Career Pathways for the Infocomm Technology sector. [PDF]


(iii) Skills Maps

The Skills Maps covers a total of 104 job roles, critical work functions, key tasks and skills and competencies aligned to the seven tracks.

(a) View the Occupations/Job Roles under the SFw for Infocomm Technology

Click on the tracks below to download the Skills Map for each track.

Cyber Security 

  • Click here to download the following Skills Map:

    • Associate Security Analyst

    • Cyber Risk Analyst

    • Cyber Risk Manager

    • Vulnerability Assessment and Penetration Testing Analyst

    • Vulnerability Assessment and Penetration Testing Manager

    • Security Operations Analyst

    • Security Operations Manager

    • Forensic Investigator

    • Forensic Investigation Manager

    • Incident Investigator

    • Incident Investigation Manager

    • Threat Analysis Manager 

    • Security Engineer/Senior Security Engineer

    • Security Architect

    • Chief Information Security Officer

Operations and Support

  • Click here to download the Skills Map for the following job roles:

    • Associate Infrastructure Support Engineer

    • Infrastructure Support Engineer 

    • Associate Systems Support Engineer

    • Systems Support Engineer

    • Associate Database Support Engineer

    • Database Support Engineer

    • Associate Data Centre Operations Engineer

    • Data Centre Operations Engineer

    • Associate Operations Centre Support Engineer 

    • Operations Centre Support Engineer 

    • Associate Applications Support Engineer 

    • Applications Support Engineer

    • Operations and Support Manager

    • Head of Operations and Support

    • Chief Information Officer [Word]


  • Click here to download the Skills Map for the following job roles:

    • Infrastructure Architect

    • Associate Infrastructure Engineer

    • SysOps Engineer 

    • Associate Radio Frequency Engineer 

    • Radio Frequency Engineer

    • Associate Network Engineer 

    • Network Engineer 

    • Automation and Orchestration Engineer 

    • Infrastructure Engineering Manager

    • Head of Infrastructure

    • Chief Information Officer

Data and Artificial Intelligence

  • Click here to download the Skills Map for the following job roles:

    • Data Analyst/Associate Data Engineer

    • Business Intelligence Manager

    • Business Intelligence Director

    • Data Engineer

    • Senior Data Engineer

    • Data Architect

    • Artificial Intelligence/Machine Learning Engineer 

    • Senior Artificial Intelligence/Machine Learning Engineer 

    • Data Scientist/Artificial Intelligence Scientist

    • Artificial Intelligence Applied Researcher 

    • Head of Data Science and Artificial Intelligence 

    • Chief Data Officer/Chief Artificial Intelligence Officer

Strategy and Governance

  • Click here to download the Skills Map for the following job roles:

    • Solutions Architect

    • Associate Business Analyst

    • Business Analyst/Artificial Intelligence Translator

    • Business Architect 

    • Enterprise Architect

    • Project Manager/SCRUM Master

    • Program Manager

    • Program Director

    • Associate UX Designer

    • UX Designer

    • Lead UX Designer

    • Product Manager

    • Senior Product Manager

    • Head of Product

    • Quality Assurance Engineer

    • Quality Assurance Manager

    • Quality Engineer

    • Quality Manager

    • Head of Quality

    • Data Protection Executive 

    • Data Protection Officer 

    • Group  Data Protection Officer 

    • IT Auditor

    • IT Audit Manager

    • Head of IT Audit

    • Chief Technology Officer [Word]

Software and Applications

  • Click here to download the Skills Map for the following job roles:
    • Associate Software Engineer

    • Software Engineer

    • DevOps Engineer 

    • Software Architect

    • Software Engineering Manager

    • Associate Embedded Systems Engineer

    • Embedded Systems Engineer

    • Embedded Systems Engineering Manager

    • Associate UI Designer

    • UI Designer

    • Lead UI Designer

    • Head of Software Engineering

    • Chief Technology Officer

Sales and Marketing

  • Click here to download the Skills Map for the following job roles:
    • Pre-Sales Consultant

    • Pre-Sales Director

    • Sales Executive

    • Sales Account Manager

    • Business Development Manager

    • Channel Sales Manager

    • Sales Director

    • Customer Success Manager 

    • Customer Success Director 

    • Head of Sales

    • Marketing Executive

    • Marketing Manager

    • Marketing Director


(iv) Skills and Competencies

The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Generic Skills and Competencies.

(a) View the Technical Skills and Competencies for the SFw for Infocomm Technology

Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.

Click the following link to download the Overview of Technical Skills and Competencies for the SFw for Infocomm Technology. [PDF]

Click here to download the Technical Skills and Competencies for the SFw for Infocomm Technology. [TSC Reference Documents]

Business and Project Management

  • Agile Coaching 
  • Business Agility 

  • Business Continuity

  • Business Environment Analysis 

  • Business Innovation

  • Business Needs Analysis

  • Business Process Re-engineering

  • Business Requirements Mapping 

  • Business Risk Management

  • Change Management

  • Demand Analysis

  • Disaster Recovery Management

  • Emerging Technology Synthesis

  • Manpower Planning 

  • Portfolio Management

  • Process Improvement and Optimisation 

  • Product Management

  • Project Feasibility Assessment 

  • Project Management 

  • Strategy Planning 

  • Sustainability Management 

Business Development 

  • Business Negotiation

  • Data Analytics

  • Networking

Business Finance

  • Budgeting 

Design and Architecture

  • Data Design 

  • Design Thinking Practice 

  • Embedded Systems Integration 

  • Embedded Systems Interface Design 

  • Enterprise Architecture

  • Infrastructure Design 

  • Organisational Design 

  • Security Architecture 

  • Software Design 

  • Solution Architecture 

  • Systems Design 

  • User Experience Design

  • User Interface Design 

Development and Implementation

  • Agile Software Development 

  • Applications Development 

  • Applications Integration 

  • Cloud Computing 

  • Computational Modelling 

  • Computer Vision Technology 

  • Configuration Tracking 

  • Continuous Integration and Continuous Deployment 

  • Control System Programming

  • Data Engineering 

  • Data Visualisation 

  • Embedded Systems Programming 

  • Failure Analysis 

  • Infrastructure Deployment 

  • Intelligence Reasoning

  • Network Configuration

  • Network Security

  • Network Slicing

  • Radio Frequency Engineering

  • Quality Assurance

  • Quality Engineering

  • Security Assessment and Testing

  • Security Programme Management

  • Self-learning Systems 

  • Software Configuration

  • Software Testing

  • System Integration

  • Test Planning

General Management

  • Business Performance Management

  • Vendor Management

Governance and Compliance

  • Audit and Compliance

  • Cyber Risk Management

  • Data Ethics

  • Data Governance

  • Data Protection Management

  • Data Valuation and Sharing

  • IT Governance

  • IT Standards

  • Quality Standards

  • Security Governance

Operations and User Support

  • Applications Support and Enhancement 
  • Cyber and Data Breach Incident Management

  • Cyber Forensics

  • Data Centre Facilities Management

  • Data Migration

  • Database Administration

  • Infrastructure  Support 

  • IT Asset Management

  • Network Administration and Maintenance

  • Performance Management

  • Problem Management

  • Security Administration

  • Security Education and Awareness

  • Threat Analysis and Defence

  • Threat Intelligence and Detection

People Management

  • Learning and Development

  • People and Performance Management

Sales and Marketing

  • Account Management 
  • Brand Management

  • Business Development

  • Consumer Intelligence Analysis

  • Content Management

  • Content Strategy

  • Customer Behaviour Analysis 

  • Customer Experience Management 

  • Design Concepts Generation 

  • Integrated Marketing

  • Market Research

  • Market Trend Analysis 

  • Marketing Campaign Management

  • Marketing Communications Plan Development 

  • Marketing Mix Management 

  • Marketing Strategy

  • Media Platforms Management 

  • Media Strategy Development 

  • Pricing Strategy

  • Sales Channel Management

  • Sales Strategy

  • Technical Sales Supports

Stakeholder and Contract Management

  • Contract Management
  • Partnership Management

  • Procurement

  • Service Level Management

  • Stakeholder Management

Strategy and Architecture

  • Data Strategy
  • Infrastructure Strategy

  • IT Strategy

  • Organisational Analysis 

  • Security Strategy

  • Strategy Implementation 


(b) View the Generic Skills and Competencies for the SFw for Infocomm Technology

Generic Skills and Competencies are employability/transferable skills and competencies.

Click here to download the Overview of Generic Skills and Competencies for the SFw for Infocomm Technology.

(v) Training Programmes

The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Infocomm Technology sector (coming in Q3, 2020).


For more information on Training Programmes, please visit the respective training providers’ websites or

Skills Framework Templates


This section helps users to populate Skills Framework content into editable Microsoft Word templates.

Step 1: Select template(s)

Step 2: Select Occupation(s)/Job Role(s)

Step 3: Click HERE to Download

    Get help


    We encourage enterprises that are keen to learn how Skills Framework can enhance their Human Resource practices to sign up for the Skills Framework Workshop.


    HOW you will benefit

    • Understand the intent and purpose of the Skills Framework
    • Comprehend the components of the Skills Framework
    • Enhance HR practices in the areas of talent attraction, performance and career management, learning and development through the Skills Framework
    • Adopt the Skills Framework to improve people strategy and business outcomes


    WHO should attend

    • HR practitioners who: 
      • Develop strategic HR policies and processes
      • Develop in-house workplace learning tools and platforms
      • Review strategic alignment between corporate vision and human capabilities
    • Line managers and leaders who develop and deploy performance support tools


    Click HERE to register your interest for the workshop.



    We encourage enterprises who require further help to apply Skills Framework to sign up for the Skills Framework Clinic.


    HOW you will benefit

    • Come with ready problem statements, questions or challenges concerning applying Skills Framework in your enterprise
    • Receive advice on how Skills Framework can be implemented as solutions to attract, empower and develop talent 


    WHO should attend

    • HR practitioners who: 
      • Have attended the Skills Framework workshop or are familiar with the Skills Framework
      • Require additional support to better integrate applications of Skills Framework with human resources systems and processes


    Click HERE to register your interest for the clinic.