Skills Framework for Logistics

SkillsFuture Orange Banner of man with telescope

What Is it?


The Skills Framework (SF) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Logistics Industry Manpower Plan.

Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), Singapore Economic Development Board (EDB), and SPRING Singapore together with industry associations, training providers, organisations and unions, the Skills Framework for Logistics provides useful information on:

  • Sector information;

  • Career pathways;

  • Occupations and job roles;

  • Existing and emerging skills; and

  • Training programmes for skills upgrading and mastery.

Who Is It For?

Individuals who wish to join or progress within the Logistics sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.

Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.

Training providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.

How Does It Work?

The SF for Logistics contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.


(i) Sector Information

This section provides information on the SF for Logistics, including information on trends and workforce profiles in the sector.

Click here to download the Guide to Occupation and Skills for the SF for Logistics. 


(ii) Career Pathways

The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Six (6) tracks, (i) Warehouse Management and Operations, (ii) Transportation Management and Operations, (iii) Freight Forwarding and Operations, (iv) Sales and Customer Service, (v) Logistics Solutioning and Programme Management and (vi) Logistics Process Improvement and Information System, which encompass 57 job roles.

Click to download the Career Pathways for the Logistics sector [Word/PDF]

The Skills Maps covers a total of 57 job roles, critical work functions, key tasks and skills and competencies aligned to the six tracks.


(a) View the Occupations/Job Roles under the SF for Logistics

Click on the tracks listed below to download the Skills Map for each track.

Warehouse Management and Operations

  1. Material Handling Equipment (MHE) Operator/Forklift Operator/Warehouse Assistant/Inventory Assistant [PDF/Word]

  2. Warehouse Storekeeper/Inventory Coordinator/Logistics Coordinator [PDF/Word]

  3. Warehouse Supervisor/Inventory Control Supervisor/Quality Control Supervisor [PDF/Word]

  4. Warehouse Officer/Inventory Controller/Quality Control Officer/Warehouse Facilities Management Officer [PDF/Word]

  5. Health, Safety and Environmental Coordinator [PDF/Word]

  6. Warehouse Operations Executive/Inventory Management Executive/Warehouse Assistant Manager [PDF/Word]

  7. Health, Safety and Environmental Officer [PDF/Word]

  8. Warehouse Operations Manager/Inventory Management Manager/Capacity Management Manager [PDF/Word]

  9. Health, Safety and Environmental Manager [PDF/Word]

  10. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF/Word]

Transportation Management and Operations

  1. Rigger/Signalman [PDF/Word]

  2. Dispatch Operator/Transport Operator/Last Mile Delivery Driver/Container Driver [PDF/Word]

  3. Lifting Supervisor [PDF/Word]

  4. Traffic Coordinator/Dispatch Coordinator [PDF/Word]

  5. Project Engineer [PDF/Word]

  6. Project Supervisor [PDF/Word]

  7. Depot Supervisor/Traffic Supervisor/Dispatch Supervisor/Hub Operations Supervisor [PDF/Word]

  8. Traffic Controller/Transport Officer/Line Haul Operations Officer [PDF/Word]

  9. Senior Project Engineer [PDF/Word]

  10. Project Executive [PDF/Word]

  11. Transport Assistant Manager/Transport Executive/Line Haul Operations Executive [PDF/Word]

  12. Project Manager [PDF/Word]

  13. Transportation Operations Manager [PDF/Word]

  14. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF/Word]

Freight Forwarding and Operations

  1. Incoming Quality Coordinator/Tally Assistant [PDF/Word]

  2. Import Export Administrative Assistant/Shipping Assistant [PDF/Word]

  3. Permit Coordinator/Shipping Coordinator/Custom Clearance Coordinator [PDF/Word]

  4. Freight Inspector/Incoming Quality Inspector [PDF/Word]

  5. Brokerage Supervisor/Freight Supervisor [PDF/Word]

  6. Freight Officer [PDF/Word]

  7. Shipping Specialist/Import Export Specialist/Freight Executive [PDF/Word]

  8. Import Export Manager/Freight Allocation Manager/Freight Shipping Manager/Freight Documentation Manager/Freight Pricing Manager [PDF/Word]

  9. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF/Word]

Sales and Customer Service

  1. Order Fulfilment Assistant/Sales Operations Management Assistant/Customer Service Assistant [PDF/Word

  2. Order Fulfilment Coordinator/Sales Operations Management Coordinator/Customer Service Coordinator [PDF/Word]

  3. Field Sales Executive/Key Account Executive/Sales Operations Management Specialist [PDF/Word]

  4. Order Management Executive/Quote Desk Executive/Order Fulfilment Officer/Inside Sales Officer [PDF/Word]

  5. Customer Service Officer/Service Quality Analyst [PDF/Word]

  6. Senior Customer Service Officer/Customer Service Specialist [PDF/Word]

  7. Business Development Manager/Sales and Marketing Manager/Vertical Sales Account Manager/Key Account Manager/Project Cargo Sales Manager/Route Development Manager/Trade Lane Manager [PDF/Word]

  8. Customer Service Manager [PDF/Word]

  9. Business Development Director/Country Route Development Director/Trade Lane Director/Freight Trade Director [PDF/Word]

  10. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF/Word]

Logistics Solutioning and Programme Management

  1. Logistics Solutions Analyst [PDF/Word]

  2. Logistics Contract Analyst/Logistics Operations Analyst [PDF/Word]

  3. Logistics Solutions Specialist/Logistics Solutions Engineer [PDF/[Word]

  4. Logistics Contracts Executive/Logistics Operations Executive/ Logistics Operations Specialist [PDF/Word]

  5. Vertical Specialist [PDF/Word]

  6. Logistics Solutions Manager [PDF/Word]

  7. Logistics Contracts Manager/Logistics Programme Manager [PDF/Word]

  8. Vertical Product Manager [PDF/Word]

  9. Logistics Solutions and Implementation Director/Tailored Supply Chain Director/Channel Operations Director [PDF/Word]

  10. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF/Word]

Logistics Process Improvement and Information System

  1. Logistics Data Management Coordinator/Logistics Data Entry Coordinator [PDF/Word]

  2. Logistics Data Specialist/Master Data Analyst/Master Data Executive [PDF/Word]

  3. Business Process Excellence Engineer/Operations Specialist/Industrial Operations Engineer [PDF/Word]

  4. Logistics IT Executive/Digital Services Executive/Logistics System Analyst [PDF/Word]

  5. Operations Integration Specialist/System Integration Engineer/Infrastructure Specialist [PDF/Word]

  6. IT Business Solutions Project Specialist/Digital Services Project Specialist [PDF/Word]

  7. Logistics Innovation and Process Improvement Manager/Customer and Logistics Systems Manager [PDF/Word]

  8. IT Business Solutions Manager/Digital Services Manager [PDF/Word]

  9. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF/Word]


(iii) Skills and Competencies

The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Generic Skills and Competencies.


(a) View the Technical Skills and Competencies for the SF for Logistics

Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.

Click to download the Overview of Technical Skills and Competencies for the SF for Logistics. [PDF/Word]

Click on the following links to view the Technical Skills and Competencies for the SF for Logistics.

Business Management

  • Risk Management and Administration [PDF/Word]

  • Change Management [PDF/Word]

  • Business Continuity Management [PDF/Word]

  • Innovation Management [PDF/Word]

  • Intellectual Property (IP) Management [PDF/Word]

  • Data and Statistical Analytics [PDF/Word]

  • Strategy Planning [PDF/Word]

  • Strategy Implementation [PDF/Word]

  • Public Relations Management [PDF/Word]

  • Strategic Human Resource Management [PDF/Word]

  • Strategic Service Excellence [PDF/Word]

  • Corporate Governance [PDF/Word]

  • Financial Management [PDF/Word]

Equipment, Shipment and Cargo Handling

  • Material Handling Equipment (MHE) Handling [PDF/Word]

  • Equipment Maintenance [PDF/Word]

  • Shipment Load Planning and Palletisation/ Consolidation [PDF/Word]

  • Container Loading and Unloading Administration [PDF/Word]

  • Cargo Lifting [PDF/Word]

Freight Forwarding

  • Cargo Receipt and Inspection [PDF/Word]

  • Cargo Issuance and Dispatch [PDF/Word]

  • Cargo Security Control [PDF/Word]

  • Cold Chain Operations Administration [PDF/Word]

  • Time Sensitive Cargo Delivery Management [PDF/Word]

  • Livestock Cargo Administration [PDF/Word]

  • Cargo Tracking System Administration [PDF/Word]

  • Import and Export Documentation Administration [PDF/Word]

  • Freight Insurance Administration [PDF/Word]

  • Freight and Cargo Claim Administration [PDF/Word]

  • International Trade Legislation Compliance [PDF/Word]

  • Pricing for Cargo Services and Operations [PDF/Word]

Process Improvement

  • Logistics Operations Research and Planning [PDF/Word]

  • Logistics Process Quality Management [PDF/Word]

  • Process Improvement and Optimisation [PDF/Word]

Solutioning and Programme Management

  • Logistics Solution Sales [PDF/Word]

  • Logistics Solution Marketing [PDF/Word]

  • Logistics Solution Design Thinking [PDF/Word]

  • Material Flow Modelling [PDF/Word]

  • Supply Chain Solutioning/ Modelling/ Planning/ Strategising [PDF/Word]

  • Material Management (Planning, Sourcing, Use, Disposal) [PDF/Word]

  • Logistics Solution Product/ Project Management [PDF/Word]

  • Vertical Programme Management [PDF/Word]

  • Retail Logistics Administration [PDF/Word]

  • Event Logistics Administration [PDF/Word]

  • Engineering Installation Design [PDF/Word]

  • Automation Design [PDF/Word]

  • Bulk Cargo Administration [PDF/Word]

  • Autonomous Logistics Design and Application [PDF/Word]

Stakeholder and Customer Management

  • Order Fulfilment Administration [PDF/Word]

  • Market Research [PDF/Word]

  • Business Development [PDF/Word]

  • Customer Management [PDF/Word]

  • Contract Preparation, Evaluation, Negotiation and Tendering [PDF/Word]

  • Stakeholder Management [PDF/Word]

  • Business Negotiation [PDF/Word]

  • Contract/ Vendor Management [PDF/Word]

  • Public-Private-Individual Partnership Collaboration [PDF/Word]

Technology Management

  • Technology Infrastructure Management and Integration [PDF/Word]

  • Technology Application [PDF/Word]

  • Integrated System Design and Application [PDF/Word]

  • Enterprise Database System Administration [PDF/Word]

  • Knowledge Management [PDF/Word]

  • E-Logistics IT Solutioning [PDF/Word]

  • Cloud Computing Application [PDF/Word]

  • Information Technology and Network Security [PDF/Word]

Transportation Management

  • Transportation Hub / Control Centre Administration [PDF/Word]

  • Transport Management System Administration [PDF/Word]

  • Transportation Route & Schedule Planning [PDF/Word]

  • Transportation Equipment Handling [PDF/Word]

  • Pricing for Transportation Services and Operations [PDF/Word]

Warehouse Management

  • Warehouse Administration [PDF/Word]

  • Warehouse Management System (WMS) Administration [PDF/Word]

  • Warehouse Automation Application [PDF/Word]

  • Warehouse Layout Design [PDF/Word]

  • Warehouse Space Utilisation [PDF/Word]

  • Warehouse Inventory Control/ Audit [PDF/Word]

  • Warehouse Performance Measurement [PDF/Word]

  • Warehouse Maintenance and Housekeeping [PDF/Word]

  • Warehouse Facility Management [PDF/Word]

  • Warehouse Facility Security Control [PDF/Word]

  • Pricing for Warehouse Services and Operations [PDF/Word]

  • Cross Docking [PDF/Word]

Workplace Safety and Health

  • Warehousing/ Cargo-related Occupational Health and Safety Management [PDF/Word]

  • Environmental Protection Management [PDF/Word]

  • Hazardous Materials Identification System (HMIS) Administration [PDF/Word]

  • Dangerous Goods (DG) Management [PDF/Word]


(b) View the Generic Skills and Competencies for the SF for Logistics

Generic Skills and Competencies are employability/transferable skills and competencies.

Click here to download the Overview of Generic Skills and Competencies for the SF for Logistics.


(iv) Training Programmes

The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Logistics sector.


(a) View the Training Programmes for new entrants

These are programmes that equip new entrants with skills and knowledge for the specific job roles in the sector at their respective entry level. 

Click on the occupations below to download the respective training programme for each job role. 

  • Freight Forwarding Operations Manager [PDF/Word]
  • Freight Forwarding Operations Professional [PDF/Word]
  • Freight Forwarding Operator [PDF/Word]
  • Freight Inspection Professional [PDF/Word]
  • Health Safety and Environmental Professional [PDF/Word]
  • Logistics Contract and Programme Management Professional [PDF/Word]
  • Logistics Innovation and Process Improvement Manager [PDF/Word]
  • Logistics Innovation and Process Improvement Professional [PDF/Word]
  • Logistics Sales and Customer Service Manager [PDF/Word]
  • Logistics Solution and Programme Management Manager [PDF/Word]
  • Logistics Sales and Customer Service Professional [PDF/Word]
  • Logistics IT Professional [PDF/Word]
  • Logistics Sales Professional [PDF/Word]
  • Logistics Solution Professional [PDF/Word]
  • Logistics Vertical Specialist [PDF/Word]
  • Project Logistics Engineer[PDF/Word]
  • Project Logistics Professional[PDF/Word]
  • Transportation Operations Manager [PDF/Word]
  • Transportation Operations Professional [PDF/Word]
  • Warehouse Operations Professional [PDF/Word]

  •  

    (b) View the Training Programmes for in-service employees

    For in-service employees who work in the Logistics sector and who aspire to take on more challenging roles at work, you can identify and enrol in the training programmes listed here to acquire the relevant skills.

    Warehouse Management and Operations

    • Material Handling Equipment (MHE) Operator/Forklift Operator/Warehouse Assistant/Inventory Assistant [PDF/Word]

    • Warehouse Storekeeper/Inventory Coordinator/Logistics Coordinator [PDF/Word]

    • Warehouse Supervisor/Inventory Control Supervisor/Quality Control Supervisor [PDF/Word]

    • Warehouse Officer/Inventory Controller/Quality Control Officer/Warehouse Facilities Management Officer [PDF/Word]

    • Health, Safety and Environmental Coordinator [PDF/Word]

    • Warehouse Operations Executive/Inventory Management Executive/Warehouse Assistant Manager [PDF/Word]

    • Health, Safety and Environmental Officer [PDF/Word]

    • Warehouse Operations Manager/Inventory Management Manager/Capacity Management Manager [PDF/Word]

    • Health, Safety and Environmental Manager [PDF/Word]

    Transportation Management and Operation

    • Rigger/Signalman [PDF/Word]

    • Dispatch Operator/Transport Operator/Last Mile Delivery Driver/Container Driver [PDF/Word]

    • Lifting Supervisor [PDF/Word]

    • Traffic Coordinator/Dispatch Coordinator [PDF/Word]

    • Project Engineer [PDF/Word]

    • Project Supervisor [PDF/Word]

    • Depot Supervisor/Traffic Supervisor/Dispatch Supervisor/Hub Operations Supervisor [PDF/Word]

    • Traffic Controller/Transport Officer/Line Haul Operations Officer [PDF/Word]

    • Senior Project Engineer [PDF/Word]

    • Project Executive [PDF/Word]

    • Transport Assistant Manager/Transport Executive/Line Haul Operations Executive[PDF/Word]

    • Project Manager [PDF/Word]

    • Transportation Operations Manager[PDF/Word]

    Freight Forwarding and Operations

    • Incoming Quality Coordinator/Tally Assistant [PDF/Word]

    • Import Export Administrative Assistant/Shipping Assistant [PDF/Word]

    • Permit Coordinator/Shipping Coordinator/Custom Clearance Coordinator [PDF/Word]

    • Freight Inspector/Incoming Quality Inspector [PDF/Word]

    • Brokerage Supervisor/Freight Supervisor [PDF/Word]

    • Freight Officer [PDF/Word]

    • Shipping Specialist/Import Export Specialist/Freight Executive [PDF/Word]

    • Import Export Manager/Freight Allocation Manager/Freight Shipping Manager/Freight Documentation Manager/Freight Pricing Manager [PDF/Word]

    Sales and Customer Service

    • Order Fulfilment Assistant/Sales Operations Management Assistant/Customer Service Assistant [PDF/Word]

    • Order Fulfilment Coordinator/Sales Operations Management Coordinator/Customer Service Coordinator [PDF/Word]

    • Field Sales Executive/Key Account Executive/Sales Operations Management Specialist [PDF/Word]

    • Order Management Executive/Quote Desk Executive/Order Fulfilment Officer/Inside Sales Officer [PDF/Word]

    • Customer Service Officer/Service Quality Analyst [PDF/Word]

    • Senior Customer Service Officer/Customer Service Specialist [PDF/Word]

    • Business Development Manager/Sales and Marketing Manager/Vertical Sales Account Manager/Key Account Manager/Project Cargo Sales Manager/Route Development Manager/Trade Lane Manager [PDF/Word]

    • Customer Service Manager [PDF/Word]

    • Business Development Director/Country Route Development Director/Trade Lane Director/Freight Trade Director [PDF/Word]

    Logistics Solutioning and Programme Management

    • Logistics Solutions Analyst [PDF/Word]

    • Logistics Contract Analyst/Logistics Operations Analyst [PDF/Word]

    • Logistics Solutions Specialist/Logistics Solutions Engineer [PDF/Word]

    • Logistics Contracts Executive/Logistics Operations Executive/ Logistics Operations Specialist [PDF/Word]

    • Logistics Solutions Manager [PDF/Word]

    • Logistics Contracts Manager/Logistics Programme Manager [PDF/Word]

    • Vertical Product Manager [PDF/Word]

    • Logistics Solutions and Implementation Director/Tailored Supply Chain Director/Channel Operations Director [PDF/Word]

    Logistics Process Improvement and Information System

    • Logistics Data Management Coordinator/Logistics Data Entry Coordinator [PDF/Word]

    • Logistics Data Specialist/Master Data Analyst/Master Data Executive [PDF/Word]

    • Business Process Excellence Engineer/Operations Specialist/Industrial Operations Engineer [PDF/Word]

    • Logistics IT Executive/Digital Services Executive/Logistics System Analyst [PDF/Word]

    • Operations Integration Specialist/System Integration Engineer/Infrastructure Specialist [PDF/Word]

    • IT Business Solutions Project Specialist/Digital Services Project Specialist [PDF/Word]

    • Logistics Innovation and Process Improvement Manager/Customer and Logistics Systems Manager [PDF/Word]

    • IT Business Solutions Manager/Digital Services Manager[PDF/Word]

     

    (c) View the Training Programmes for Generic Skills and Competencies (GSCs)

    These are programmes through which individuals can acquire the GSCs, which are transferable and can be applied across sectors. The GSCs facilitate employability by supporting individuals in acquiring relevant Technical Skills and Competencies (TSCs) for various job roles in different sectors. Please click [PDF / Wordto access the GSC training programme listing.

    In-service personnel can identify the top five GSCs which are required for respective job roles by referencing the Skills Maps listed in Section (iii) (a) above before refering to the listing to identify training programmes for GSCs which are considered as critical for the job roles.

     

    For more information on Training Programmes, please visit the respective training providers’ websites or http://www.skillsfuture.sg/credit.

    Skills Framework Templates

     

     

    This section helps users to populate Skills Framework content into editable Microsoft Word templates.

    Step 1: Select template(s)



    Step 2: Select Occupation(s)/Job Role(s)

    Step 3: Click HERE to Download

      Skills Framework Workshop

      We encourage enterprises that are keen to learn how Skills Framework can enhance their Human Resource practices to sign up for the Skills Framework Workshop.

       

      HOW you will benefit

      • Understand the intent and purpose of the Skills Framework
      • Comprehend the components of the Skills Framework
      • Enhance HR practices in the areas of talent attraction, performance and career management, learning and development through the Skills Framework
      • Adopt the Skills Framework to improve people strategy and business outcomes

       

      WHO should attend

      • HR practitioners who: 
        • Develop strategic HR policies and processes
        • Develop in-house workplace learning tools and platforms
        • Review strategic alignment between corporate vision and human capabilities
      • Line managers and leaders who develop and deploy performance support tools

       

      Click HERE to register your interest for the workshop.