What Is it?
The Skills Framework (SFw) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Retail Industry Manpower Plan.
Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the SPRING Singapore, together with industry associations, education institutions, training providers, organisations and unions, the Skills Framework for Retail provides useful information on:
Occupations and job roles;
Existing and emerging skills; and
Training programmes for skills upgrading and mastery.
Who Is It For?
Individuals who wish to join or progress within the Retail sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.
Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.
Training can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.
How Does It Work?
The SFw for Retail contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.
(i) Sector Information
This section provides information on the SFw for Retail, including information on trends and workforce profiles in the sector.
Click here to download the Guide to Occupation and Skills for the SFw for Retail.
(ii) Career Pathways
The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Five (5) tracks have been identified (i) Retail Operations, (ii) Brand Management, (iii) Marketing, (iv) Merchandising and (v) E-Commerce (Omni-Channel), which encompass 24 job roles.
(iii) Skills Map
The Skills Maps covers a total of 24 job roles, critical work functions, key tasks and skills and competencies aligned to the five tracks.
(a) View the Occupations/Job Roles under the SFw for Retail
Click on the tracks listed below to download the Skills Map for each track.
(iv) Skills and Competencies
The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Generic Skills and Competencies.
(a) View the Technical Skills and Competencies for the SFw for Retail
Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.
Click here to view the Technical Skills and Competencies for the SFw for Retail.
Analytical, Conceptual and Evaluative
Brand and Channel Management
Business Continuity Management
Customer Acquisition and Retention
Customer Immersive Experience
Design and Illustration
Digital Interface Optimisation
Corporate Governance and Policies
Infocomm Technology (ICT)
Information and Results
Leadership and People Management
Outreach and Traffic Optimisation
People and Relationship Management
Personal Management and Development
Planning and Implementation
Programme and Campaign Management
Retail System Automation and Optimisation
Sales and Marketing
Supplier Relationship Management
Supply Chain and Logistics Management
Visual Display and Space Optimisation
Workplace Housekeeping, Safety and Security
(b) View the Generic Skills and Competencies for the SFw for Retail
Generic Skills and Competencies are employability/transferable skills and competencies.
(v) Training Programmes
The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Retail sector.
(a) View the Training Programmes for new entrants
These are programmes that equip new entrants with skills and knowledge for the specific job role in the sector at their respective entry level.
Click on the tracks below to download the Training Programmes for each job role.
(b) View the Training Programmes for in-service personnel
These are programmes for in service personnel to broaden or deepen specific skills and knowledge for the various job roles in the sector.
Click on the respective job roles in the designated track to download the Training Programmes relevant for each job role.
(c) View the Training Programmes for Generic Skills and Competencies (GSCs)
These are programmes through which individuals can acquire the GSCs, which are transferable and can be applied across sectors. The GSCs facilitate employability by supporting individuals in acquiring relevant Technical Skills and Competencies (TSCs) for various job roles in different sectors. Please click [PDF / Word] to access the GSC training programme listing.
In-service personnel can identify the top five GSCs which are required for respective job roles by referencing the Skills Maps listed in Section (iii) (a) above before refering to the listing to identify training programmes for GSCs which are considered as critical for the job roles.
For more information on Training Programmes, please visit the respective training providers’ websites or http://www.skillsfuture.sg/credit.
Skills Framework Templates
SKILLS FRAMEWORK WORKSHOP
We encourage enterprises that are keen to learn how Skills Framework can enhance their Human Resource practices to sign up for the Skills Framework Workshop.
HOW you will benefit
- Understand the intent and purpose of the Skills Framework
- Comprehend the components of the Skills Framework
- Enhance HR practices in the areas of talent attraction, performance and career management, learning and development through the Skills Framework
- Adopt the Skills Framework to improve people strategy and business outcomes
WHO should attend
- HR practitioners who:
- Develop strategic HR policies and processes
- Develop in-house workplace learning tools and platforms
- Review strategic alignment between corporate vision and human capabilities
- Line managers and leaders who develop and deploy performance support tools
Click HERE to register your interest for the workshop.
SKILLS FRAMEWORK CLINIC
We encourage enterprises who require further help to apply Skills Framework to sign up for the Skills Framework Clinic.
HOW you will benefit
- Come with ready problem statements, questions or challenges concerning applying Skills Framework in your enterprise
- Receive advice on how Skills Framework can be implemented as solutions to attract, empower and develop talent
WHO should attend
- HR practitioners who:
- Have attended the Skills Framework workshop or are familiar with the Skills Framework
- Require additional support to better integrate applications of Skills Framework with human resources systems and processes
Click HERE to register your interest for the clinic.