Skills Framework for Social Service

SkillsFuture Orange Banner of man with telescope

What Is it?

The Skills Framework (SFw) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Social Service Industry Manpower Plan.

Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), the Ministry of Social and Family Development (MSF), and National Council of Social Service (NCSS) together with industry associations, training providers and organisations, the Skills Framework for Social Service provides useful information on:

  • Sector information;

  • Career pathways;

  • Occupations and job roles;

  • Existing and emerging skills; and

  • Training programmes for skills upgrading and mastery.

Who Is It For?

Individuals who wish to join or progress within the Social Service sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.

Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.

Training Providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.

How Does It Work?

The SFw for Social Service contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.


(i) Sector Information

This section provides information on the SFw for Social Service, including information on trends and workforce profiles in the sector.

Click here to download the Guide to Occupation and Skills for the SFw for Social Service.


(ii) Career Pathways

The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Five (5) tracks have been identified (i) Social Work, (ii) Youth Work, (iii) Care and Programme, (iv) Psychology, and (v) Early Intervention Teaching, which encompass 60 job roles.

Click on the following link to download the Career Pathways for the Social Service sector. [PDF]


(iii) Skills Map

The Skills Maps covers a total of 60 job roles, critical work functions, key tasks and skills and competencies aligned to the five tracks.


(a) View the Occupations/Job Roles under the SFw for Social Service

Click on the tracks listed below to download the Skills Map for each track.

Social Work

  • Social Work Associate [PDF / Word]

  • Social Worker (Direct Practice) [PDF / Word]

  • Senior Social Worker (Direct Practice) [PDF / Word]

  • Lead Social Worker (Direct Practice) [PDF / Word]

  • Master Social Worker (Direct Practice) [PDF / Word]

  • Senior Master Social Worker (Direct Practice) [PDF / Word]

  • Assistant Manager (Management) [PDF / Word]

  • Senior Manager/Manager (Management)  [PDF / Word]

  • Senior Assistant Director/Assistant Director (Management)  [PDF / Word]

  • Director (Management)  [PDF / Word]

  • Policy Officer (Policies and Legislation) [PDF / Word]

  • Manager/Assistant Manager (Policies and Legislation)  [PDF / Word]

  • Assistant Director/Senior Manager (Policies and Legislation)  [PDF / Word]

  • Deputy Director/Senior Assistant Director (Policies and Legislation)  [PDF / Word]

  • Senior Director/Director (Policies and Legislation)  [PDF / Word]

  • Research Associate (Research) [PDF / Word]

  • Senior Research Associate (Research)  [PDF / Word]

  • Senior Principal Researcher/Principal Researcher (Research)  [PDF / Word]

  • Assistant Research Director (Research)  [PDF / Word]

  • Research Director (Research) [PDF / Word

Youth Work

  • Youth Work Associate (Direct Practice) [PDF/ Word]

  • Youth Worker (Direct Practice) [PDF/ Word]

  • Senior Youth Worker (Direct Practice) [PDF/ Word]

  • Lead Youth Worker (Direct Practice) [PDF/ Word]

  • Assistant Manager (Management) [PDF/ Word]

  • Senior Manager/Manager (Management) [PDF/ Word]

  • Senior Assistant Director / Assistant Director (Management) [PDF/ Word]

  • Director (Management) [PDF/ Word]

Care and Programme 

  • Social Service Assistant [PDF / Word]

  • Care Staff (Care) [PDF / Word]

  • Senior Care Staff (Care) [PDF / Word]

  • Programme Coordinator/Programme Executive (Programme Management) [PDF / Word]

  • Programme Manager (Programme Management) [PDF / Word]

  • Volunteer Executive (Volunteer Management) ( [PDF / Word]

  • Volunteer Manager (Volunteer Management) [PDF / Word

 Psychology 

  • Associate Psychologist (Direct Practice) [PDF/ Word]

  • Psychologist (Direct Practice) [PDF / Word]

  • Senior Psychologist (Direct Practice) [PDF/ Word]

  • Principal Psychologist (Direct Practice) [PDF/ Word]

  • Senior Principal Psychologist (Direct Practice) [PDF/ Word]

  • Chief Psychologist (Direct Practice) [PDF/ Word]

  • Research Psychologist (Research) [PDF/ Word]

  • Senior Research Psychologist (Research) [PDF/ Word]

  • Principal Research Psychologist (Research) [PDF / Word]

  • Senior Principal Research Psychologist (Research) [PDF Word]

  • Chief Research Psychologist (Research) [PDF Word]

  • Manager/Assistant Manager (Management) [PDF/ Word]

  • Assistant Director/Senior Manager (Management) [PDF / Word]

  • Deputy Director/Senior Assistant Director (Management) [PDFWord]

  • Director (Management) [PDFWord]

  • Principal Psychologist Educator (Education) [PDFWord]

  • Senior Principal Psychologist Educator (Education) [PDFWord]

 Early Intervention Teaching 

  • Teacher Aide (Direct Practice) [PDF/ Word]

  • Beginning Early Intervention Teacher (Direct Practice) [PDF/ Word]

  • Early Intervention Teacher (Direct Practice) [PDF/ Word]

  • Senior Early Intervention Teacher (Direct Practice) [PDF/ Word]

  • Lead Early Intervention Teacher (Direct Practice) [PDF/ Word]

  • Senior Lead Early Intervention Teacher (Direct Practice) [PDFWord]

  • Centre Manager (Management)  [PDFWord]

  • Director (Management) [PDFWord]

 

(iv) Skills and Competencies

The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Generic Skills and Competencies.


(a) View the Technical Skills and Competencies for the SFw for Social Service

Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.

Click the following link to download the Overview of Technical Skills and Competencies for the SFw for Social Service.[PDF

Advocacy

  • Advocacy and Representation [PDF/ Word

Care Services

  • Care Assistance [PDF/ Word]

  • Client Supervision [PDF/ Word]

  • Conflict Management [PDF/ Word]

  • Intervention Implementation [PDF/ Word]

  • Para-Counselling [PDF/ Word]

  • Support Service to Children and Youths [PDF/ Word]

  • Support Service to Persons with Disabilities [PDFWord]

  • Support Service to Seniors [PDFWord

Casework

  • Case and Care Planning [PDF/ Word]

  • Casework Evaluation [PDF/ Word]

  • Casework Intervention [PDF / Word

Early Intervention Care and Education

  • Care-giving [PDF/ Word]

  • Child Functional Needs Assessment [PDFWord]

  • Classroom Management [PDFWord]

  • Early Intervention Principles and Practices [PDFWord]

  • Family and Caregiver Engagement [PDFWord]

  • Health, Safety and Nutrition [PDFWord]

  • Individualised Intervention Planning and Implementation [PDFWord]

  • Natural Learning Environment Design [PDFWord

General Management

Group Work

  • Group Work Assessment and Planning [PDF / Word]

  • Group Work Evaluation [PDF/ Word]

  • Group Work Intervention [PDF/ Word]

Learning Programme Development and Delivery

  • Learning Framework Development [PDF/ Word]

  • Learning Programme Delivery [PDF / Word]

  • Learning Programme Design [PDF / Word]

  • Learning Programme Evaluation [PDF / Word

Professional Practice

  • Collaborative Practices Across Disciplines and Sectors [PDF / Word]

  • Diversity Awareness and Management [PDF / Word]

  • Emergency Response and Crisis Management [PDF / Word]

  • Ethics, Values and Legislation [PDF / Word]

  • Practice Supervision [PDF / Word]

  • Professional Consultation [PDF / Word]

  • Reflexive Practice [PDF / Word]

  • Resilience and Self-care [PDF Word]

  • Social Sector Policy Influence [PDF Word]

  • Stakeholder Management [PDF Word]

  • Trends Evaluation and Application [PDF Word]

Programme Development and Implementation

  • Social Service Programme Development [PDF / Word]

  • Social Service Programme Evaluation [PDF/ Word]

  • Social Service Programme Implementation [PDF / Word

Psychological Practice

Research Practice

  • Research Data Analysis [PDF Word]

  • Research Data Collection and Management [PDFWord]

  • Research Design [PDF Word]

  • Research Findings Communication [PDF Word]

  • Research into Professional Practice Translation [PDF Word]

Social Policy

  • Social Policy Development [PDF Word]

  • Social Policy Evaluation [PDFWord]

  • Social Policy Formulation [PDF Word]

  • Social Policy Implementation [PDF Word

Volunteer Partnership

  • Volunteer Programme Evaluation [PDF Word]

  • Volunteer Programme Management [PDFWord]

  • Volunteer Recruitment [PDF Word]

  • Volunteer Retention and Engagement [PDF Word

Youth Engagement and Development

 

(b) View the Generic Skills and Competencies for the SFw for Social Service

Generic Skills and Competencies are employability/transferable skills and competencies.

Click the following link to download the Overview of Generic Skills and Competencies for the SFw for Social Service. [PDF]


(v) Training Programmes

The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Social Service sector.


(a) View the Training Programmes for new entrants

These are programmes that equip new entrants with skills and knowledge for the specific job role in the sector at their respective entry level.

Click on the tracks below to download the Training Programmes for each job role.

(b) View the Training Programmes for in-service personnel

For in-service employees who work in the Social Service sector and who aspire to take on more challenging roles at work, you can identify and enrol in the training programmes listed here to acquire the relevant skills.

These are programmes for in-service personnel to broaden or deepen specific skills and knowledge for the various job roles in the sector. 

Social Work

  • Social Work Associate [PDFWord]

  • Social Worker (Direct Practice) [PDFWord]

  • Senior Social Worker (Direct Practice) [PDF Word]

  • Lead Social Worker (Direct Practice) [PDFWord]

  • Master Social Worker (Direct Practice) [PDFWord]

  • Senior Master Social Worker (Direct Practice) [PDF Word]

  • Assistant Manager (Management) [PDFWord]

  • Senior Manager/Manager (Management)  [PDFWord]

  • Senior Assistant Director/Assistant Director (Management)  [PDF Word]

  • Director (Management)  [PDFWord]

  • Policy Officer (Policies and Legislation) [PDFWord]

  • Manager/Assistant Manager (Policies and Legislation)  [PDFWord]

  • Assistant Director/Senior Manager (Policies and Legislation)  [PDFWord]

  • Deputy Director/Senior Assistant Director (Policies and Legislation)  [PDFWord]

  • Senior Director/Director (Policies and Legislation)  [PDFWord]

  • Research Associate (Research) [PDFWord]

  • Senior Research Associate (Research)  [PDFWord]

  • Senior Principal Researcher/Principal Researcher (Research)  [PDFWord]

  • Assistant Research Director (Research)  [PDFWord]

  • Research Director (Research) [PDFWord

Youth Work

  • Youth Work Associate (Direct Practice) [PDFWord]

  • Youth Worker (Direct Practice) [PDFWord]

  • Senior Youth Worker (Direct Practice) [PDFWord]

  • Lead Youth Worker (Direct Practice) [PDFWord]

  • Assistant Manager (Management) [PDFWord]

  • Senior Manager/Manager (Management) [PDFWord]

  • Senior Assistant Director / Assistant Director (Management) [PDFWord]

  • Director (Management) [PDFWord]

Care and Programme 

  • Social Service Assistant [PDF Word]
  • Care Staff (Care) [PDF Word]
  • Senior Care Staff (Care) [PDF Word]
  • Programme Coordinator/Programme Executive (Programme Management) [PDF Word]
  • Programme Manager (Programme Management) [PDF Word]
  • Volunteer Executive (Volunteer Management) ( [PDF Word]
  • Volunteer Manager (Volunteer Management) [PDF Word

 Psychology

  • Associate Psychologist (Direct Practice) [PDFWord]

  • Psychologist (Direct Practice) [PDF Word]

  • Senior Psychologist (Direct Practice) [PDFWord]

  • Principal Psychologist (Direct Practice) [PDFWord]

  • Senior Principal Psychologist (Direct Practice) [PDFWord]

  • Chief Psychologist (Direct Practice) [PDFWord]

  • Research Psychologist (Research) [PDFWord]

  • Senior Research Psychologist (Research) [PDFWord]

  • Principal Research Psychologist (Research) [PDF Word]

  • Senior Principal Research Psychologist (Research) [PDF Word]

  • Chief Research Psychologist (Research) [PDF Word]

  • Manager/Assistant Manager (Management) [PDFWord]

  • Assistant Director/Senior Manager (Management) [PDFWord]

  • Deputy Director/Senior Assistant Director (Management) [PDFWord]

  • Director (Management) [PDFWord]

  • Principal Psychologist Educator (Education) [PDFWord]

  • Senior Principal Psychologist Educator (Education) [PDFWord]

Early Intervention Teaching

  • Teacher Aide (Direct Practice) [PDFWord]

  • Beginning Early Intervention Teacher (Direct Practice) [PDFWord]

  • Early Intervention Teacher (Direct Practice) [PDFWord]

  • Senior Early Intervention Teacher (Direct Practice) [PDFWord]

  • Lead Early Intervention Teacher (Direct Practice) [PDFWord]

  • Senior Lead Early Intervention Teacher (Direct Practice) [PDFWord]

  • Centre Manager (Management)  [PDFWord]

  • Director (Management) [PDFWord]

 

(c) View the Training Programmes for Generic Skills and Competencies (GSCs)

These are programmes through which individuals can acquire the GSCs, which are transferable and can be applied across sectors. The GSCs facilitate employability by supporting individuals in acquiring relevant Technical Skills and Competencies (TSCs) for various job roles in different sectors. Please click [PDF / Wordto access the GSC training programme listing.

In-service personnel can identify the top five GSCs which are required for respective job roles by referencing the Skills Maps listed in Section (iii) (a) above before refering to the listing to identify training programmes for GSCs which are considered as critical for the job roles.

 

For more information on Training Programmes, please visit the respective training providers’ websites or http://www.skillsfuture.sg/credit.

Skills Framework Templates

    

This section helps users to populate Skills Framework content into editable Microsoft Word templates.

Step 1: Select template(s)



Step 2: Select Occupation(s)/Job Role(s)

Step 3: Click HERE to Download